Sales Centre Operative
7 months ago
**Duties**:
- Maximize customer awareness of all retailer services
- Ensure highest level of customer care and satisfaction at all times
- Maintain excellent standards of departmental administration
- Achieve the required standards of process efficiency
- Make outbound calls to customers after purchase, this is 1 year, 2 year and 3 year using various scripts
- Call customers who have recently been in for service, asking various questions in order to maintain high standards
- Make outbound calls to assist in various sales campaigns
- Cover with the supervision of the daily booking of aftersales work through the Service Workshop
- Initiate job documentation and maintain customer records and follow up systems accordingly
Person specification:
- Good communication and listening skills
- Good IT skills, Microsoft office etc
- Organised
- Methodical
- Motivated
- Flexible
- Data entry
- Accuracy
- Provide customer service effectively both face to face and on the telephone
**Hours of work**: Between the hours of 9.00am-6.00pm with 30 minutes for lunch. Saturday working as and when required.
**Job Types**: Full-time, Part-time
**Salary**: £19,006.00-£25,282.00 per year
Expected hours: 42.5 per week
**Benefits**:
- Employee discount
- Life insurance
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Shrewsbury: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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