Call Handler

1 week ago

Shrewsbury, United Kingdom E-zec Medical Transport Services Ltd Full time

**E-zec are looking for full time Call Handlers to join the team based at our contact centre in Shrewsbury.**

**We have the below shift patterns available.**
- ** Monday-Friday, covering variable shifts between 08.00 and 18.00 (37.5 hours per week)**:

- ** 4 on, 4 off (12 hours per day)**

**The role**

As a Call Handler you’ll play a key role in making sure our patients are treated with empathy, care and respect, from their very first phone call.

You’ll work in our contact centre, as part of a wider team, answering incoming enquiry calls from patients as well as healthcare providers such as hospitals, clinics and GP surgeries to arrange non-emergency patient transport. This is an essential service E-zec supports the NHS with and includes journeys from a patient’s home to medical appointments and patient transfers between hospitals and healthcare settings.

Using our in-house IT systems, you’ll carry out screening as part of the eligibility criteria prior to booking transport. You’ll record patient details carefully and accurately, taking their individual circumstances and needs into consideration. You may be dealing with requests for same day transport or a future date. You’ll need good listening and communication skills to talk to people from different backgrounds and know how to show consideration, empathy and respect for patients. You’ll need good planning and organisational skills, as you’ll also be responsible for confirming patient journeys, by making outgoing calls to service users before their booked journey takes place.

From time to time, a patient may not be eligible for the patient transport service, so you may have to deliver a more difficult message and direct them to other more suitable transport options. Being used to handling those types of situations and working in a calm and professional manner is essential.

**Key Responsibilities**:

- Booking discharges and transfers from hospital, often under time critical circumstances
- Booking regular journeys for renal and oncology patients
- Contacting service users 24-48 hrs prior to travel to confirm the journey
- Communicating with road staff, ambulance care assistance, paramedics, patient transport liaison officers (PTLO), controllers and dispatchers as part of a multi-disciplinary team to ensure a successful journey for all services users
- Being aware of safeguarding practises and having the knowledge of when to use these skills to assist and support all service users and work colleagues
- Being the first point of contact for service users for questions or enquiries about patient transport.
- Being able to transfer or refer callers to an alternative appropriate option, if you’re not able to answer or help directly.
- Keep up to date with changes in policies and procedures.
- Undertake all necessary training.
- To support, assist and supervise less experienced staff when necessary.
- Undertake any other duties and responsibilities related to this role.

**Must have skills and experience**:

- Good standard of literacy, numeracy, and IT skills
- Customer service experience, ideally obtained in a call centre or a phone based role
- Experience managing a fast paced and varied workload
- Willingness to develop existing skills
- Ability to work to deadlines
- Good verbal and written communication skills
- Organised and logical
- Ability to prioritise workload
- Able to work as part of a team as well as independently
- Flexible approach to working hours
- Respect for confidentiality and the ability to handle sensitive issues appropriately
- Enthusiastic and motivated
- Punctual and reliable
- Ability to display a positive attitude
- Diplomatic and professional

  • Call Handler

    3 days ago

    Shrewsbury, United Kingdom Absolute Personnel Full time

    **Call Handler** **Shrewsbury** **£12.70 per hour** **Full time, Monday to Friday.** **Office based.** My client in Shrewsbury requires a Call Handler. The post holder is accountable to the Senior Social Worker you will be the main point of contact following First Point of Contact (FPOC) for public and agency contact regarding concerns about the...

  • Call Handler

    6 days ago

    Shrewsbury, Shropshire, United Kingdom Absolute Personnel Full time

    Call HandlerShrewsbury£12.70 per hourFull time, Monday to Friday.Office based.My client in Shrewsbury requires a Call Handler.The post holder is accountable to the Senior Social Worker you will be the main point of contact following First Point of Contact (FPOC) for public and agency contact regarding concerns about the welfare and protection of children....

  • Call Handler

    3 weeks ago

    Shrewsbury, United Kingdom E-zec Medical Transport Services Ltd Full time

    **E-zec are looking for full time Call Handlers to join the team based at our contact centre in Shrewsbury.** **The role will be Monday to Friday (37.5 hours per week) covering shifts between 08.00 and 20.00.** **The role** As a Call Handler you’ll play a key role in making sure our patients are treated with empathy, care and respect, from their very...

  • Call Handler

    4 weeks ago

    Shrewsbury, United Kingdom E-zec Medical Transport Services Ltd Full time

    **E-zec are looking for full time Call Handlers to join the team based at our contact centre in Shrewsbury. **The shift pattern is 4** on, 4 off (12 hours per day).** **The role** As a Call Handler you’ll play a key role in making sure our patients are treated with empathy, care and respect, from their very first phone call. You’ll work in our contact...

  • Call Handler

    4 weeks ago

    Shrewsbury, United Kingdom E-zec Medical Transport Services Ltd Full time

    **E-zec are looking for full time call handlers to join their team in Shrewsbury.** **We have two shift patterns available -** - ** Monday to Friday with occasional weekend working**: - ** 4 on, 4 off (12 hour days)** **The role** As a Call Handler you’ll play a key role in making sure our patients are treated with empathy, care and respect, from their...

  • Call Handler

    3 weeks ago

    Shrewsbury, United Kingdom E-zec Medical Transport Services Ltd Full time

    **E-zec are looking for full time (37.5 hours per week) Call Handlers to join the team based at our contact centre in Shrewsbury. This role is Monday-Friday, covering variable shifts between 08.00 and 18.00.** **The role** As a Call Handler you’ll play a key role in making sure our patients are treated with empathy, care and respect, from their very...

  • Call Handler

    1 day ago

    Shrewsbury, United Kingdom E-zec Medical Transport Services Ltd Full time

    **E-zec are looking for full time call handlers to join their team in Shrewsbury. This role is a 4 on, 4 off shift pattern working 12 hours a day (08.00 - 20.00).** **The role** As a Call Handler you’ll play a key role in making sure our patients are treated with empathy, care and respect, from their very first phone call. You’ll work in our contact...

  • Call Handler

    2 weeks ago

    Shrewsbury, United Kingdom E-zec Medical Transport Services Ltd Full time

    **E-zec are looking for full time Call Handlers to join the team based at our contact centre in Shrewsbury. This role is Monday-Friday, 09.00 to 17.00.** **The role** As a Call Handler you’ll play a key role in making sure our patients are treated with empathy, care and respect, from their very first phone call. You’ll work in our contact centre, as...

  • Relief Call Handler

    3 weeks ago

    Shrewsbury, United Kingdom Shropshire Doctors Co-Operative Limited (Shropdoc) Full time

    **Call Handler - **_Permanent position, minimum of _37.5 hours guaranteed per week._ Shropdoc is a not-for-profit company established in 1996. We provide 24/7 urgent primary care services for patients across Powys, Shropshire, Telford and Wrekin. This includes out of hours GP services, care coordination, single point of access in Shropshire, and an oncology...

  • Call Handler

    3 weeks ago

    Shrewsbury, United Kingdom E-zec Medical Transport Services Ltd Full time

    **E-zec are looking for full time Call Handlers to join the team based at our contact centre in Shrewsbury.** **The role will be Monday to Friday (37.5 hours per week) covering shifts between 08.00 and 20.00.** **The role** As a Call Handler you’ll play a key role in making sure our patients are treated with empathy, care and respect, from their very...

  • Call Handler

    2 weeks ago

    Shrewsbury, United Kingdom E-zec Medical Transport Services Ltd Full time

    **E-zec are looking for full time Call Handlers to join the team based at our contact centre in Shrewsbury. This role is a 4 on, 4 off shift pattern working 08.00 - 20.00.** **The role** As a Call Handler you’ll play a key role in making sure our patients are treated with empathy, care and respect, from their very first phone call. You’ll work in our...

  • Call Handler

    4 weeks ago

    Shrewsbury, United Kingdom EMED Group Full time

    We have a fantastic opportunity for Call Handlers to join our team based in Shrewsbury. This is a full time role working Monday to Friday covering various shifts between 08.00 and 20.00. Part time will also be considered. The role As a Call Handler you’ll play a key role in making sure our patients are treated with empathy, care and respect, from their...

  • Call Handler

    2 weeks ago

    Shrewsbury, United Kingdom EMED Group Full time

    We have a fantastic opportunity for full-time Call Handlers to join our team based in Shrewsbury. **The role** As a Call Handler you’ll play a key role in making sure our patients are treated with empathy, care and respect, from their very first phone call. You’ll work in our contact centre, as part of a wider team, answering incoming enquiry calls...

  • Call Handler

    6 days ago

    Shrewsbury, Shropshire, United Kingdom E-zec Medical Transport Services Ltd Full time

    E-zec are looking for bank (0 hour) Call Handlers to join the team based at our contact centre in Shrewsbury.The roleAs a Call Handler you'll play a key role in making sure our patients are treated with empathy, care and respect, from their very first phone call.You'll work in our contact centre, as part of a wider team, answering incoming enquiry calls from...

  • Call Handler

    6 days ago

    Shrewsbury, Shropshire, United Kingdom E-zec Medical Transport Services Ltd Full time

    E-zec are looking for bank (0 hour) Call Handlers to join the team based at our contact centre in Shrewsbury. Bank work is a fantastic opportunity to support an essential service to the NHS with the flexibility to suit your lifestyle.As a bank worker, in lieu of holiday pay, you will receive a salary uplift of 12.07% for each hour worked.The roleAs a Call...

  • Call Handler

    2 weeks ago

    Shrewsbury, United Kingdom EMED Group Full time

    We have a fantastic opportunity for full time Call Handlers to join our team based in Shrewsbury. We have three shift patterns available - Monday to Friday - 1000 - 1800 - 1300 - 2100 - 1400 - 2200 **The role** As a Call Handler you’ll play a key role in making sure our patients are treated with empathy, care and respect, from their very first phone...

  • Call Handler

    3 days ago

    Shrewsbury, United Kingdom EMED Group Full time

    We have a fantastic opportunity for full-time Call Handlers to join our team based in Shrewsbury. This role is working full time Monday to Friday - various hours available which will be discussed at interview. **The role** As a Call Handler you’ll play a key role in making sure our patients are treated with empathy, care and respect, from their very...

  • Call Handler

    4 weeks ago

    Shrewsbury, United Kingdom EMED Group Full time

    We have a fantastic opportunity for full time Call Handlers to join our team based in Shrewsbury. We have two shift patterns available - 12 hour shifts - 4 on, 4 off - Monday to Friday - 1400-2200 **The role** As a Call Handler you’ll play a key role in making sure our patients are treated with empathy, care and respect, from their very first phone...

  • Call Handler

    3 weeks ago

    Shrewsbury, United Kingdom EMED Group Full time

    We have a fantastic opportunity for full-time Call Handlers to join our team based in Shrewsbury. **The role** As a Call Handler you’ll play a key role in making sure our patients are treated with empathy, care and respect, from their very first phone call. You’ll work in our contact centre, as part of a wider team, answering incoming enquiry calls...

  • Call Handler

    2 weeks ago

    Shrewsbury, United Kingdom EMED Group Full time

    We have a fantastic opportunity for full time Call Handlers to join our team based in Shrewsbury. We have two shift patterns available - 12 hour shifts - 4 on, 4 off - Monday to Friday - 1400-2200 **The role** As a Call Handler you’ll play a key role in making sure our patients are treated with empathy, care and respect, from their very first phone...