Administrator - Payment Systems and Communication

4 weeks ago

London, United Kingdom Bank of England Full time

**Administrator - Payment Systems and Communication**

**-**
**(**
**008365**
**)**

**Primary Location** UK-ENG-London

**Job** Banking Operations

**Organisation** 412000 - MARKET SERVICES DIVISION

**Job Posting** 02-Feb-2023, 7:39:35 AM

The Bank of England is the UK's central bank. Our mission is to deliver monetary and financial stability for the British people.

The Bank of England is a diverse organisation. Each of its 4,000 plus people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability.

Banking, Payments and Innovation Directorate supports the Bank’s mission to maintain monetary and financial stability by using and sharing its expertise to: develop and operate resilient and efficient banking, payment and custody services; set and influence policy; and to promote innovation.

We are at the heart of the Bank both in terms of our core role in Monetary and Financial Stability, and the wide range of internal stakeholders we collaborate with. BPI has a lead role in one and a significant role in four of the Bank’s strategic priorities. The variety and immediacy of the work we do means we are one of the most outward facing and fast moving areas of the Bank, operating the UK's high value payments system (the Real Time Gross Settlement System and CHAPS), maintaining the Bank’s readiness to provide Emergency Liquidity Assistance to banks and other financial institutions, and acting as the 'bank' within the Bank of England for government, UK CCPs and other central banks.

**Department Overview**
The Payment Systems and Communications team within the Markets Services Division (part of BPI) provides operational services to internal and external stakeholders to support the Bank’s core purposes through developing and operating the RTGS (Real Time Gross Settlement) system. The RTGS service supports accounts for banks, building societies, financial market infrastructures, and most recently, non-bank payment service providers, and provides sterling settlement services for Bacs, CHAPS, ICS (cheque clearing), CREST, Faster Payments (FPS), LINK, Visa and Mastercard.

We have a dynamic team operating both remotely and when onsite, across two locations in the City of London and Essex. Our team’s primary responsibility is running RTGS, which lies at the heart of UK payment and settlement infrastructure. The role of the team is very high profile since the reliability and resilience of RTGS is essential for the monetary and financial stability of the UK. There is a good mix of operational work providing opportunities for you to handle a variety of responsibilities, attending internal and external meetings and collaborating closely with diverse stakeholders. This is an excellent chance to experience these opportunities in a critical team with the potential for long-term career prospects.

**Job description**
The PSC Administrator has primary responsibility for the Operational administrative and support services for users of RTGS and its associated services.
Tasks will include but not limited to
- Providing a helpdesk service for external users of the RTGS system; supporting the triage of user queries.
- Liaising with technology stakeholders to resolve technical queries.
- User Management service: setting up new users, amending and deleting users for all associated external services.
- Building working relationships with external parties, CHAPS direct participants, reserves account holders, EUI and the retail payment schemes etc

**Role Requirements**

People who are successful in this role have the following competencies:
**Essential Criteria**:

- Ability to work to set timescales;
- Experience working in lively operational environments;
- Good problem solving skills;
- Positive attitude towards change;
- Ability to work accurately;
- Ability to assess how actions/changes impact on other areas/teams;
- Inclusive and open;
- Excellent interpersonal and communication skills;
- Collaborative attitude.

**Desirable, but not essential skills/competencies**:

- Approach all situations positively, responsibly and constructively;
- Curiosity to learn without prompting;
- Excellent IT skills and proficiency in MS office packages;
- Good verbal and written communication skills;
- Professional and forward thinking;
- Self-motivated, pay attention to detail, and keen to make a difference.

**What we offer**
- Full, structured, on-the-job training in RTGS and all its supporting systems.
- A deep understanding of RTGS and associated systems.
- A work-life balance

**Further information can be found on the following links**

**Successful applicants will be required to work a seven-hour day, which can be flexible but should ensure that the helpdesk is covered between the admin team during the core business operational hours of 09:00 - 17:00.**

The Bank values diversity and inclusion - we want to reflect the society we serve bette

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