Senior Customer Liaison

7 months ago


Cheltenham, United Kingdom PayItMonthly Ltd Full time

Do you want to work at a growing Fintech business?

We are passionate about helping others succeed, including our team and the people that we work with.

We are looking for a motivated and determined individual to join our fun, friendly and hardworking team. Your role will be to join the Collections Team. You will speak with customers both inbound and outbound to take payments, assist with queries and help customers in arrears.

Being a senior means you will help develop others and have more responsibilities within the team.

You will work one Saturday a month, but don’t worry, you get this back in lieu, or paid as overtime

This is your opportunity to join an exciting company and to be part of a close team. There is room to grow within the company and the existing team has already benefitted from training opportunities to help them get even better

Who we’re looking for?
Key Skills
- GCSE’s grade A - C (or equivalent) in Maths and English
- Excellent communication skills
- Good phone manner
- Confident in discussing financial issues and asking customers to make payment
- Excited to learn new things
- Ability to develop new ideas and solutions
- Be happy to work as part of a team and individually

Bonus points for
- Enthusiasm for growing a business
- Previous office experience
- Previous experience working in collections
- Previous phone work

What we’d like you to do
- Be open to continually learning and growing in the role
- Bring forward ideas
- Understand how our business works
- Support customers and treat customers fairly
- Continually grow and develop

Why work with us?
- You are going to learn loads, from using the latest technologies to the nuts and bolts of how a Fintech retail finance business works
- We made it our goal right from the business’s inception to cultivate a supportive, positive, people-first working environment to ensure that each member of our team feels listened to, cared for, and consequently has a good quality work life
- We’ll provide you with as much training & development as you need with weekly one-to-ones & feedback and an annual appraisal
- We hold regular social events. The first drink on a Friday is always on us
- Amazing atmosphere. We are super proud of the team that we are part of. Everyone looks after one another and it has to be one of the most positive work environments out there

The details
- Salary: £25k-£30k + profit share
- Hours: 37hrs a week
- Holiday: 22 days + Bank Holidays rising to 30 with service
- Location: Cheltenham
- Casual dress code
- Company events
- Pension
- Profit share
- Help yourself to food and drinks
- Cycle to work
- Buy and sell holiday

**Job Types**: Full-time, Permanent, Monday to Friday

Ability to commute/relocate:

- Cheltenham GL53 7HW: reliably commute or plan to relocate before starting work (required)

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Profit sharing

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: PIMCC



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