Technical Customer Liaison Specialist
5 days ago
Welcome to Next Payments
We are a leading provider of innovative payment solutions. Our company culture is built on teamwork, innovation, and excellence.
This role is ideal for someone looking to start their career in a dynamic and supportive team environment with excellent growth prospects. As a Technical Customer Liaison Specialist, you will play a key role in ensuring seamless communication and collaboration between teams.
Main Duties:
- Collaborate with the technical team to share information across the organization.
- Provide high-quality service to customers at the first point of contact.
- Handle all inbound and outbound calls from ATM/Cash Recycler/Cash Express/Cash Redemption Terminal customers and cardholders.
- Liaise and coordinate with external third-party service providers to resolve issues.
- Offer technical assistance and support to resolve ATM/Cash Recycler/Cash Express/Cash Redemption Terminal faults and issues until resolution.
- Raise cases for all activities capturing accurate descriptions of incidents.
- Dispatch technician jobs and obtain ETAs.
About You
- You are a friendly team player who thrives in a collaborative environment.
- You possess strong logical thinking skills (we can teach you the technical aspects).
- You have a basic understanding of technology.
- You have previous experience working with call management systems and monitoring systems.
Estimated Salary: $52,000 - $70,000 per year
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