Technical Customer Liaison Specialist

5 days ago


Cheltenham, Gloucestershire, United Kingdom Next Payments Full time

Welcome to Next Payments

We are a leading provider of innovative payment solutions. Our company culture is built on teamwork, innovation, and excellence.

This role is ideal for someone looking to start their career in a dynamic and supportive team environment with excellent growth prospects. As a Technical Customer Liaison Specialist, you will play a key role in ensuring seamless communication and collaboration between teams.

Main Duties:

  • Collaborate with the technical team to share information across the organization.
  • Provide high-quality service to customers at the first point of contact.
  • Handle all inbound and outbound calls from ATM/Cash Recycler/Cash Express/Cash Redemption Terminal customers and cardholders.
  • Liaise and coordinate with external third-party service providers to resolve issues.
  • Offer technical assistance and support to resolve ATM/Cash Recycler/Cash Express/Cash Redemption Terminal faults and issues until resolution.
  • Raise cases for all activities capturing accurate descriptions of incidents.
  • Dispatch technician jobs and obtain ETAs.

About You

  • You are a friendly team player who thrives in a collaborative environment.
  • You possess strong logical thinking skills (we can teach you the technical aspects).
  • You have a basic understanding of technology.
  • You have previous experience working with call management systems and monitoring systems.

Estimated Salary: $52,000 - $70,000 per year

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