Technical Liaison Officer

3 days ago


Cheltenham, Gloucestershire, United Kingdom Next Payments Full time

Job Overview

We are seeking a skilled Customer Support Liaison Officer to join our team at Next Payments.

In this role, you will be responsible for delivering exceptional customer service and technical assistance to our clients.

You will handle inbound and outbound calls, cooperate with the technical team, and provide quality service at first point of contact.

Key Responsibilities

  1. Cooperate and liaise with the technical team and share information across the organisation.
  2. Perform quality service at first point of contact.
  3. Handle all inbound and outbound calls from ATM/Cash Recycler/Cash Express/Cash Redemption Terminal customers, and cardholders.
  4. Liaise and coordinate with external third-party service providers to resolve issues.
  5. Provide technical assistance and support to resolve ATM/Cash Recycler/Cash Express/Cash Redemption Terminal faults and issues until resolution.
  6. Raise cases for all activities capturing accurate description of incidents.
  7. Dispatch technician jobs and gain ETAs.

Requirements

  • Friendly team player
  • Logical thinker (we can teach you the technical stuff)
  • Technical aptitude
  • Previous experience with call management systems and monitoring systems

We estimate the salary for this role to be around $65,000 - $85,000 per year, depending on experience and qualifications.



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