Ao Front Office Co-ordinator

4 months ago

Helensburgh, United Kingdom Ministry of Defence Full time

**Details**:
**Reference number**:

- 287891**Salary**:

- £22,758- Per annum (pro rata for part-time)- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Administrative Officer- AO**Contract type**:

- Permanent**Business area**:

- MOD - Strategic Command - Defence Medical Services (DMS)**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time, Job share**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Neptune Medical Centre, BLDG 1373, HMNB Clyde, Helensburgh, Argyll & Bute, G84 8HLAbout the job

**Job summary**:

- Here at Defence Primary Healthcare (DPHC), we are inclusive and dedicated, working to provide excellent care to our entitled personnel.
- We are looking for a friendly, well-organised and adaptable AO Front Office Co-Ordinator to join our encouraging and welcoming team of dedicated military and civilian healthcare professionals and Administrative staff working within the Neptune Medical Centre.
- Does this sound like the role for you? If so, we would love to hear from you**Job description**:
The Medical Centre at Neptune provides primary healthcare to eligible military personnel within its Area of Responsibility. Services available include daily General Practitioner (GP) clinics, dispensary, physiotherapy, immunisations, audiology, minor surgery, Medical Category (MEDCAT) reviews, various Occupational Health services and Mental Health clinics.

The Front Office Co-ordinator will be working as part of the Medical Centre team and will be responsible for the provision of efficient and effective administrative support to the clinical team with a strong focus on the business need. The postholder may, from time to time, be required to undertake reception duties.

**Person specification**:
Main details of the role include but are not limited to:

- Supporting DPHC Neptune in the delivery of a safe and effective primary healthcare service within the firm base at unit level in order to enhance and sustain operational effectiveness in accordance with the Service Level Agreement.
- Ensuring that all patients and visitors to the medical centre are welcomed, phones are answered promptly, and enquiries dealt with politely, sympathetically, and efficiently. Ensure that all compliments and complaints are passed directly to the PM or BSM.
- Completing all administrative tasks associated with Subject Access Requests (SARs) received into the Medical Centre in the absence of the Front Office Leading Medical Assistant (LMA). Ensure that appropriate response timelines are met.
- Ensuring scanning of all patient documentation onto the DMICP record is completed by the administration (admin) team within agreed timescales, reporting any issues to Practice Manager (PM) or Business Support Manager (BSM).
- Provide administrative support for clinical teams in screening and long-term condition recall process.

Please refer to the attached Terms of Reference for a full list of duties.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Making Effective Decisions
- Working Together
- Managing a Quality Service
- Leadership

**Benefits**:

- Alongside your salary of £22,758, Ministry of Defence contributes £6,144 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- A culture encouraging inclusion and diversity.
- A Civil Service pension.
- Free parking.
- Access to gym.
- Access to dining facilities.
- Apprenticeship opportunities.
- Defence Discount Card.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.There is no requirement to deploy as this is met by our uniformed personnel, but you will form the continuity of care required by our patients when based at home.

Travel to interview costs will not be reimbursed.

As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical.

Please ensure you have read all the details in the important information link prior to applying.

Feedback will only be provided if you attend an interview or assessment.**Security**:
- See our vetting charter (opens in a new window).- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals w

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