Course and Student Data Administrator

3 weeks ago


London, United Kingdom UCFB Full time

**POST OBJECTIVES**:
The Student Administration Department is key to ensuring the maintenance and smooth running of course and student administrative processes that underpin the successful delivery of academic programmes to the Institution’s student community.

The post holder will employ their knowledge and expertise as part of the team responsible for the day to day delivery of this core service, ensuring the highest delivery standards are maintained at all times.

**KEY TASKS**:
Areas of operational responsibility include but are not limited to those outlined below:

- Work collaboratively with other Course & Student Data Administrators to deliver the Departments first point of contact / front-line enquiry and advice service. Ensuring that:

- all enquiries are prioritised appropriately and responded to in a supportive, inclusive and professional manner and in-line with the departmental policy and processes
- all enquiry communication, inboxes and / or other appropriates notes are accurately entered onto the Institution student records management system
- Provide a student-facing/customer service role in the physical departmental spaces including, when necessary, dealing with sensitive, confidential and personal student-related matters by signposting and referring appropriately to relevant information sources and specialist services
- Support the day to day provision of the Departments comprehensive, high quality and flexible services, including but not limited to:

- Acting proactively to provide support, within the remit of the Department, to enhance the student and / or staff experience
- Maintaining student data, records and other information in accordance with regulatory requirements.
- Administering the Examinations and Assessments board processes.
- Information collection, organisation/processing and distribution in line with procedural guidelines, policies and timelines.
- Supporting Student Engagement and Achievement activities and initiatives.
- Maintaining and updating the Departments areas, including curriculum set-up, within key institution IT platforms eg Online Hub, student records system (EBS), Virtual Learning Environment (Moodle), Intranet
- Meeting, committees, working groups and assessment boards servicing as required by the Student Administration Manager
- General departmental administration as required to ensure the smooth delivery of departmental and academic services
- Build strong collaborative relationships with key internal and external stakeholders paying particular attention to Academic Staff, the Institution’s Student Community and validating partner/s colleagues
- Contribute to the development and delivery of strategic projects in support of the Departments and Institution’s strategic aims with a particular focus on initiatives to enhance the services provided by / overseen by the Department
- Support as required the delivery of Departmental milestone activities/events e.g. Open days, outreach events, enrolment, inductions, library and study skills workshops and drop-ins
- Support as required the delivery of Departmental milestone activities/events e.g. Open days, outreach events, enrolment, inductions, library and study skills workshops and drop-ins



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