Customer Service Supervisor

1 week ago

Cambridge, United Kingdom TLC Care Full time

**Job Ref**:TLC1640

**Branch**:Cambridge Manor Care Home

**Location**:Cambridge Manor Care Home, Cambridge

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Full Time

**Posted date**:24/04/2024

**Closing date**:26/05/2024

TLC Care's values of Truth, Love and Compassion are embedded in everything we do for our residents. Our people are our core asset and we work hard to engage with team members to maintain our homes as preferred places to live and work. We look for team members who share our values and are passionate about their work and can deliver an excellent service experience.

The main purpose of the Customer Service Supervisor's role is to take a lead on role modelling an outstanding customer experience across all areas of the business. You will deliver exceptional customer service to ensure your business unit if the care home of choice within your local area. You will role model our values of Truth, Love and Compassion embedding them throughout the home. You will be proactively addressing customer feedback with efficient communication and complaint resolution. You will use complaints and feedback to ensure you are always working towards continuous improvement.

To be the first point of contact for all telephone calls and personal visitors to the care home, ensuring that all customers both internal and external are treated in a professional manner with respect and dignity. You will also ensure that all our stakeholders are supported by providing advice of our products and services.

To assist with some of the Administration duties of the care home as directed by the Business Support Manager.

In return we offer:

- High specification working environment
- Competitive rate of pay
- Discounts at approx. 2000 high street retailers (including supermarkets)
- Discounted gym membership
- Subsidised healthcare cash-plans
- Auto enrolment pension scheme
- Free meals
- Excellent training development opportunities within a growing organisation

**Requirements**:

- Strong communication skills with excellent telephone manner, remaining courteous at all times.
- Professional, neat appearance.
- Ability to manage own time, prioritising and organising work appropriately.
- Good attention to detail
- PC Literate
- Satisfactory DBS checks and references
- Evidence of legal eligibility to work in the UK

At TLC Care our values of Truth, Love and Compassion are the heart of all that we do and we are committed to ensuring that all of our people receive support, development and encouragement through every stage of their journey with TLC. As a TLC team member you will receive exceptional training and development, career progression, a wide range of benefits and an opportunity to make a difference to the lives of our residents.

We are a TLC family of seven care and nursing homes across London, Surrey, Hertfordshire and Cambridge providing exceptional care in our beautiful modern purpose-built homes which offer immaculate hotel
- style facilities, in-house training areas and top-class activities. We work as one team demonstrating belief, energy and pride in all that we do, enabling us to achieve our purpose of providing outstanding care to all of our residents.

We believe that the way we care for our residents, relatives and team members reinforces the positives of lives; that people are good, they can be trusted, they care about you, the future is bright and every day brings something new and interesting.

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