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Guest Services Supervisor

4 months ago

Cambridge, United Kingdom Cushman & Wakefield Full time

Job Title

Guest Services Supervisor

Job Description Summary

Exciting opportunity for a Guest Services Supervisor to join our team working across a group of properties in central Cambridge.

Job Description

Guest Services Supervisor 
Location â Cambridge

Cushman & Wakefieldâs unrivalled Asset Services team offer a âone-stop-shopâ for integrated retail, industrial and office asset management advice and services. Front of House Services are a core element of our Property Management offering. We deliver this service for a large number of our managed properties across the UK.

We currently have an exciting opportunity for a Guest Services Supervisor to join our team working across a group of properties in central Cambridge. This is a key role within the business, looking after the welcome team as well as managing on-site events and corporate activities.

Key Responsibilities:

  • Leading and supervising the welcome team to ensure a positive customer experience
  • Manage day-to-day operations of the welcome team, including training and scheduling
  • Provide a warm and efficient welcome experience for residents and guests
  • Handle resident inquiries and requests promptly and professionally
  • Act as the primary point of contact for event planning and execution

Requirements:

  • Exceptional people and customer service skills
  • Previous experience in hospitality or events management preferred
  • Strong leadership and team management skills
  • Excellent communication and organisational abilities
  • Fluent in English with a passion for creating positive guest experiences

If you are an experienced customer service professional within the service or hospitality sector and are looking for a new diverse and flexible working opportunity, then please apply now via the link above / below.