Visa Documentation Agent

2 weeks ago


London, United Kingdom TLScontact UK Full time

**Visa Documentation Officer**

**Salary** - £25,000 - £30,000 (OTE) + Benefits, Bonus Travel allowance

**Location** - Wandsworth, London, SW18 1UN

**Working Style** - Office based + Varying shifts.

**Why Join Us?**

Recognised as a Great Place to Work for two consecutive years, we are expanding our

operations in London and seeking enthusiastic Customer Service Representatives to join us at

our newly revamped offices in South-West London.

Join our vibrant, global family at TLScontact, where we collaborate with governments worldwide

to facilitate seamless visa and consular services for travellers and citizens alike. With a rich

citizen services, driving digital transformation and enhancing customer satisfaction.

individuals to join our team.

Are you ready for an exciting adventure in a dynamic, international environment? Eager to be

part of a diverse and inclusive team, united by our shared dedication? If so, you are in the right

place

**What You’ll Do**:
As a Visa Documentation Officer, you will be the first point of contact for visa applicants, ensuring a seamless and positive experience throughout the process. Your responsibilities will include:

- Providing exceptional client service, guiding applicants through visa requirements.
- Handle customer complaints assertively and efficiently, and handle difficult customers with diplomacy
- Engaging with applicants to deliver outstanding service and support.
- Maintaining accurate records and following administrative processes diligently.
- Ensuring professionalism and a friendly demeanour at all times.

**Required Skills and Experience**:

- Strong communication and interpersonal skills.
- Administrative proficiency with computer systems.
- Excellent spoken and written English; fluency in any other language such as German, French and Dutch is an advantage
- Prior customer service experience, preferably in a client-facing role.
- Ability to build rapport and maintain relationships with diverse clientele.
- Attention to detail and the ability to work autonomously.
- Self-motivation and reliability, with excellent time management skills.
- Experience of working face-to-face in a customer service role or retail environment
- Working in a fast-paced multi-cultural collaborative team environment, and at times in a high
- pressure environment during high seasons
- Experience in a Public Sector / Government client working environment is a plus.

**What We Offer**:

- Starting salary of £23,000 during probation, rising to £25,000 post-probation
- KPI-based bonus + Travel allowance
- Generous holiday allowance, including additional leave and bank holidays.
- Comprehensive benefits package, including pension, sick pay, and talent development opportunities.
- Company-sponsored social events and team-building activities.
- Cycle to work scheme, travel allowance.
- Recognition programs, including Employee of the Month and Top Agent rewards

At TLScontact, we are proud to foster an inclusive work environment where diversity is celebrated and valued. We are committed to equal employment opportunities and pay parity, regardless of factors like race, religion, gender, or disability.

Please note that all successful applicants will be required to undergo an enhanced level

Criminal Record disclosure.
- Please note TLScontact is unable to sponsor those without permission to work in the UK, therefore any applicant must already have permission to work in the UK._
- enhanced level.
- **Under The Immigration, Asylum and Nationality Act 2006, you must have the right to**_
- **work in the United Kingdom to be considered for this role.**_

Please find below our Privacy Notice for Recruits:
**Job Types**: Full-time, Permanent

Pay: £23,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Canteen
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Health & wellbeing programme
- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: 1111


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