Agent Handler

3 weeks ago

London, United Kingdom MI5 Full time

**Working pattern**:
Flexible working options, including part-time and job share are available upon agreement. The role begins with a full time 12 week Agent Handler training course which you’ll need to pass before starting your role. Due to the nature of the role, remote/ home working isn’t possible. Some evening and weekend work may be required; an additional allowance to cover general disturbance is also included.

**About Us**

MI5 safeguards the UK against a range of threats, such as terrorism and state threats like espionage and sabotage. We investigate individuals and organisations who pose a threat to the UK by obtaining, collating, analysing and assessing secret intelligence relating to these threats. Alongside our Intelligence partners, MI6 and GCHQ, we provide the UK government with the information they need to protect national security. At MI5 you’ll enjoy varied and rewarding work in a supportive and encouraging environment that puts the emphasis on teamwork.

**The Role**

As an Agent Handler, you’ll be trained to recruit and oversee relationships with members of the public who provide MI5 with information on potential threats. You’ll work closely with these agents, building trust to gather intelligence that keeps the country safe.

This is a unique role where you’ll develop and nurture productive working relationships with the agents you manage. It's also a substantial administrative role. While a good proportion of your time will be spent outside of the office, you’ll need to ensure all meetings are followed up with the necessary paperwork. Everything you do must be legal and compliant, so you’ll liaise with our legal and compliance experts to ensure activity is secure and clearly planned. As you’ll often be working independently, you’ll need to effectively prioritise your workload and be confident in your judgement to make informed decisions.

Our Agent Handlers take time to understand and respond to different agents’ unique situations and are able to interact with a diverse range of people. They need a high level of empathy, curiosity and an open demeanour, to ensure people feel comfortable confiding in them. They also have sound judgement and can recognise the significance of the information gathered, before de-briefing internal teams on intelligence developments. Though our Agent Handlers spend a lot of time working independently, they are also collaborative as they work alongside other teams as well as different departments and external partners.

While there is flexibility to meet agents when it suits during working hours, evening and weekend work is sometimes required. There are also opportunities for overseas travel, but generally not within the first three years of being in the post.

**About You**

You don’t need previous experience to do this role, as we’ll give you all the training you need to become a successful agent handler, but you will need some essential core skills. You’ll be a great communicator, able to make a wide range of people feel comfortable when talking with you and accurately relay key information back to colleagues internally. Empathy is essential; you’ll need it to connect to agents and build great trusting relationships, whilst occasionally initiating difficult conversations. Resilient and reactive, you’ll know how to adapt your approach where necessary.

With your good judgement and problem-solving skills, you’ll spot and manage risk appropriately, and you’ll be able to accurately understand and document information. Importantly, you’ll be able to work independently as well as part of team. You’ll direct others to conduct themselves safely and successfully, while demonstrating a natural curiosity about individuals.

**Training and Development**

If you’re successful in the recruitment process, you’ll go through a short induction to learn more about working at MI5. The role begins with a full time 12 week Agent Handler training course which you’ll need to pass before starting your role.This course is designed to equip you with the skills and knowledge you’ll need to excel. You’ll receive dedicated support and guidance from experienced trainers, as well as regular feedback to ensure you have the best chance of learning and progressing into the role. In the unlikely event that you’re not successful in this training course an alternative role would be offered that matches your skills.

Once you’ve been offered the position, you’ll have access to a suite of self-directed Continuous Professional Development training courses that’ll enable you to continue upskilling. Some of the training is a legal requirement, but there’s also a range of mentoring and formal development pathways. Plus, you’ll be assigned a mentor to help you settle into life at MI5 and will receive plenty of support from colleagues, as you seek to continuously grow your knowledge and abilities during your time with us.

**Rewards and Ben

  • Claims Handler

    3 weeks ago

    London, United Kingdom MW Appointments Full time

    Job: Claims Handler **Salary**: £50,000 Location: Hybrid Essex/ Home Lloyds Broker looking for a Claims Handler to deal with a caseload of Professional/ Financial Risks. Classes of business will include Professional Indemnity, Management Liability, Employers Liability as well as some Medical Malpractice and Cyber. - Assisting the insured in presenting...

  • Account Handler

    3 weeks ago

    London, United Kingdom MW Appointments Full time

    Account Handler - £35,000 - £50,000 City of London Hybrid Working - 2day/3 day split A Lloyds Broker looking for an Account Handler to be responsible for negotiating the renewal of UK Property and Casualty accounts, undertaking all aspects in the placing and maintenance of risks. Key Duties: - Negotiate the renewal of Commercial accounts ensuring that...

  • Account Handler

    4 weeks ago

    London, United Kingdom MW Appointments Full time

    Account Handler - £35,000 City of London Hybrid Working - 2day/3 day split A Lloyds Broker looking for an Account Handler to be responsible for negotiating the renewal of UK Property and Casualty accounts, undertaking all aspects in the placing and maintenance of risks. Key Duties: - Negotiate the renewal of Commercial accounts ensuring that the agreed...

  • Binder Claims Handler

    3 weeks ago

    London, United Kingdom MW Appointments Full time

    Job: Binders Claims Handler **Salary**: £50,000 Location: Hybrid Essex/ Home Lloyds Broker looking for a Claims Handler to deal with a caseload of binder claims. Classes of business will include a mixture of Non-Marine claims including Property, Liability, Professional/ Financial Risks. - Handling of Binder Claims from notification through to...

  • Account Handler

    1 week ago

    London, United Kingdom Citynet Underwriting Services Full time

    Citynet is a Lloyd’s broker specialising in the placement of commercial business into the London market. We are a leading supplier of specialist products and services to insurance intermediaries including liability, motor fleet, property, and professional indemnity. We pride ourselves on acting with integrity, honesty, and transparency. Located in the...

  • Account Handler Commercial Insurance

    1 week ago

    London, United Kingdom Citynet Underwriting Services Full time

    Citynet is a Lloyd’s broker specialising in the placement of commercial business into the London market. We are a leading supplier of specialist products and services to insurance intermediaries including liability, motor fleet, property, and professional indemnity. Understanding and helping our clients is of the utmost importance to us, therefore, our...

  • Baggage Tracing Agent

    6 days ago

    London, United Kingdom Sky Handling Partner Full time

    **Baggage Tracing Agents** **Reporting to**:Duty Manager Shifts: A mixture of early and late shifts (162.5 hours per month) **Main tasks**: - To create AHL/DPR files for any disrupted passengers. - To carry out any follow up work/secondary tracing on above files. - To maintain regular contact with disrupted passengers. - To regularly monitor and clear the...

  • New Vacancy Motor Claims Handler

    4 weeks ago

    London, United Kingdom MW Appointments Full time

    (New Vacancy) - MOTOR CLAIMS HANDLER Permanent Salary - competitive + benefits package Monday to Friday; 9:00 to 5:30 Hybrid Working - 2 days office based close to Tower Bridge (SE1) and 3 working remotely. Duties & responsibilities 1 Handling third party motor and recovery claims (including injury & credit hire) from notification through to...

  • Account Handler

    3 weeks ago

    London, United Kingdom Bruin Full time

    Ref: 33863We are working with a leading client of ours, a global Lloyds Broker, to hire an Account Handler to their specialist Property and Casualty division.In this role, your Key Responsibilities will include:Liaising with the UK Property and Casualty broking team, agent and underwriters in order to resolve issuesTo negotiate satisfactory renewal of the...

  • Senior Account Handler UK Property

    4 weeks ago

    London, United Kingdom Lawes Insurance Recruitment Full time

    Job Title: Property & Casualty Account Handler Location: London Salary: £50,000 Industry: Wholesale Insurance Lawes Consulting Group are working exclusively with a top 10 contributor to the Lloyds market. Due to the success of the company they are looking to grow their Property & Casualty team. You will be responsible for negotiating the renewal of UK...

  • Airport Service Agent

    4 weeks ago

    London, United Kingdom Asiana Airlines Full time

    Our client **Asiana Airlines** is recruiting a **Airport Service Agent **to join their business in the UK. ** Location**:London Heathrow Airport, Terminal 2, TW6 1EW --------------------------------------------------------------------------------------- - **1. PURPOSE OF THE JOB** - Occupational category_: _ **Airport Service Agent**: - Personnel: one -...

  • Airport Service Agent

    4 weeks ago

    London, United Kingdom Asiana Airlines Full time

    Our client **Asiana Airlines** is recruiting a **Airport Service Agent **to join their business in the UK. ** Location**:London Heathrow Airport, Terminal 2, TW6 1EW --------------------------------------------------------------------------------------- - **1. PURPOSE OF THE JOB** - Occupational category_: _ **Airport Service Agent**: - Personnel: one -...

  • Contract to Perm Collections Administrator

    2 weeks ago

    Romford, Greater London, United Kingdom Vibe Recruit Full time

    Vibe Recruit's client is looking to appoint a Court & Warranty Administrator on a full time, permanent contract. Working hours: 40-hour week. You will work an 8-hour shift on a rota basis between the office opening hours of 8 till 6. The primary purpose of the role of a Court & Warranty Administrator will be to assist the Head of Operations to...

  • Us Uk Tax Associate

    3 weeks ago

    London, United Kingdom Ambition Full time

    A reputable top 10 accountancy firm is seeking a US/UK Tax Associate / Senior to join their London office. The role is offering an excellent opportunity for career development with full training and study support for ATT and Enrolled Agent qualifications. As a US/UK Tax Senior, you'll support the Senior Tax Manager and assist on a diverse portfolio if US...

  • Executive Officer Call Handler

    3 weeks ago

    London, United Kingdom Presidents Summit Limited Full time

    And are you curious or passionate about sales? If so, you might be our next Call Center Agent. Presidents Summit is Northern Europe’s leading business conference, connecting 3,000+ leaders, entrepreneurs, investors and policymakers from 50+ countries providing a global business community for today’s and tomorrow's leaders. For more than a decade,...

  • Senior Event Planner

    5 days ago

    London, United Kingdom Oxygen People Full time

    One of the top London's luxury caterers is looking for an experienced Event Planner to join their busy team. The Event Planner's role is to plan and deliver exceptional events from conception through to completion. You are responsible for ensuring that relationships with clients and venues are developed and maintained, resulting in high quality, profitable...

  • Account Management Support Executive

    4 days ago

    London, United Kingdom Harrison Holgate Full time

    A great opportunity for an Account Executive (real estate) to join a leading firm in London. If you have experience in managing UK real estate owners, funds and managing agents global experience, this could be the role for you. You will act as a client advocate serving as a central contact within the account team, responsible for day to day service...

  • Expatriate Tax

    4 weeks ago

    London, United Kingdom Reed Full time

    REED Accountancy is pleased to be partnering with a Top-25 accounting firm based in the City of London.The firm is looking for a manager or Senior Manager (Expatriate Tax) to join their Dual-Qualified US/UK Tax team.Their tax teamhelps citizens and businesses based away from home to manage their net earnings and reduce liabilities.The ideal candidate will...

  • Customer Implementation Coordinator

    4 weeks ago

    London, United Kingdom Unilode Aviation Solutions Full time

    leading aviation solutions provider Permanent Experience in project management or coordination independently, particularly in organizing highly complex projects with a large number of stakeholders. IT London (LHR) UK Hybrid College degree preferably related to aviation, business, logistics or IT or 5+ years of relevant work experience. IT...

  • HR Manager

    4 weeks ago

    London Heathrow Airport, United Kingdom Reed Business Support Full time

    Reed are currently working with an organisation that sits within the aviation industry who are currently recruiting for a HR professional to take over from the current HR Manager. This is an extremely fast paced and challenging role - it is fairly transactional and you will be working closely with the 400 employees for all ER queries, including...