Travel Visa Consultant

3 weeks ago


London, United Kingdom Visa Point Ltd Full time

Job Overview:
We are seeking a skilled and customer-oriented Travel Visa Consultant to join our team. As a Visa Consultant, you will be responsible for providing exceptional service to our clients and ensuring their needs are met. This is a vital role in our organization as you will be one of the points of contact for our customers.

**Duties**:

- Assist customers with placing orders
- Provide accurate and timely responses to customer inquiries and ensure customer satisfaction
- Liaise with the Embassies and Consulates dealing with the arrangements of Business/Travel Visas, visiting them for submission of the documents
- Perform data entry tasks to update customer information in our database
- Maintain a high level of professionalism and demonstrate excellent phone etiquette at all times
- Analyze customer feedback and identify areas for improvement in our processes or services

**Skills**:

- Excellent communication skills, both verbal and written
- Fluency in English is required
- Strong interpersonal skills and the ability to build rapport with customers
- Proficient in data entry and computer skills
- Ability to analyze customer needs and provide appropriate solutions
- Detail-oriented with strong organizational skills
- Accuracy with documents, attention to details and ability to deal with highly sensitive information

Location: Office in Central London

Join our team today and make a difference in the lives of our valued customers

Note: All positions at our company are paid positions.

**Job Types**: Full-time, Part-time, Temp to perm
Contract length: 12 months

**Salary**: £23,000.00-£25,000.00 per year

Expected hours: 40 per week

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: Travel Visa Consultant
Expected start date: 15/04/2024



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