Service Desk Co-ordinator
2 weeks ago
Secure Electronic Applications Limited supply, install and maintain; Warden Call, Nurse Call, Social Alarms, Telecare & Telehealth Equipment, Door Entry, Fob Access Control and Automatic Door Operator Systems.
We are recruiting for a Service Desk Controller to join our expanding company.
The role includes being responsible for overseeing the field engineering resource in a region of South England. You will have to forward plan the individual engineer’s daily workload, working closely with other members of the service team ensuring maximum efficiency whilst still achieving and meeting agreed SLA’s. The job role will mean that you will be the first point of escalation for any issues / problems with the engineers or customers in the region.
**Key Responsibilities / Tasks**
1) To allocate service calls to engineers.
2) To manage engineer’s daily workload ensuring that service calls are attended within agreed SLA’s.
3) To liaise with the stock controller ensuring that the correct parts are ordered
4) To answer phone to customers and log calls.
5) Any other reasonable task commensurate with the post as necessary.
**Key Skills Required**
- Very good interpersonal / communication skills
- Ability to multi-task with strong organisational skills
- ‘Clear and calm thinker’ with an ability to work accurately under pressure
- Ability to work as part of a team but also use own initiative
- A logical approach to problem solving
- Ability to think ‘outside the box’ to resolve problems
- Strong geographical knowledge of South England including postal code areas, main roads and motorways.
Experience working in a service provider Customer service role is essential.
**Salary**: £23,000.00-£27,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Work Location: One location
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