Help Desk Analyst

2 weeks ago


Dartford, United Kingdom Digital Talent Group Full time

Helpdesk Support Analyst needed for this initial 1 month contract for an enterprise sized Dartford based not for profit organisation .


Key Responsibilities:


  • Provide first-level contact and problem resolution for all users with hardware, software, and application problems.
  • Resolve user-reported issues using available tools and following procedures and policies for the handling of support cases.
  • Document, track, and monitor the problem to ensure a timely resolution.
  • Perform user administration duties (setup and maintaining account).
  • Maintain and update records and tracking databases.
  • Alert management to emerging trends in incidents.


Required Skills and Qualifications:


  • Proven experience as a Helpdesk Support Analyst or similar role.
  • Excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members.
  • Strong knowledge of Microsoft Office Suite, Windows OS, and help desk software.
  • Exceptional customer service orientation and excellent communication skills.
  • Ability to work independently and in a team-oriented, collaborative environment.


We need candidates available for an immediate start and the role will be based on site in Dartford. Please get in touch to discuss in detail ASAP


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