IT Service Desk Analyst

2 weeks ago


Dartford, United Kingdom Bridge Recruitment UK Ltd Full time

IT Service Desk Analyst
GBP20,000 to GBP28,000 DOE
Dartford/Hybrid
Bridge Recruitment are currently recruiting for an IT Service Desk Analyst to join a busy service desk team in Dartford. Our client are a business to business and systems development consultancy, optimising automation and implementing machine learning toolsfor organisations. The role will involve working 8 hour shift 7.30am to 4pm and 9am to 6pm rotating basis with overnight cover, weekend cover, working remotely.
The skills/experience required for this role is set out below:

- Excellent communications skills, be a team player with a focused and organised approach
- Creating and assigning tickets within company systems
- Providing 1st line and 2nd line diagnosis and resolution
- Strong customer service skills delivering exceptional customer service
- Prioritising and managing all allocated tickets and resolving within agreed customer SLAs
- Conducting research using relevant information resources
- Producing customer and performance reports
- Evaluating & managing customer change requests in conjunction with internal development teams
- Producing and maintaining documentation within departmental knowledge base
- Comfortable communicating within the team and to external parties, including customers
This will be a mix of mostly office and some home-based working, so UK based will be necessary and within a commutable distance of Dartford.


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