IT Helpdesk Analyst

4 weeks ago

Dartford Kent, United Kingdom Hiring People Full time

Join Our Team as a Helpdesk IT Analyst
Are you a tech enthusiast eager to embark on an exciting career journey? We're looking for a Helpdesk IT Analyst to join our innovative team.
The successful candidate will be responsible for supporting customers and colleagues with project support queries relating to internal IT issues or product support / delivery for our customers. This is a junior role and has great potential in a vibrant environment to move up. You will continue to add to a dynamic knowledge base of technical solutions, to ensure that the customer's and organisation's IT infrastructure are as efficient and productive as possible.
The shifts are 4 days on, 2 days off and cover weekends and Bank Holidays. Christmas Day, Boxing Day and New Year's Day are Bank Holidays and are classed as days off for all staff.
Typical Shifts are: (Subject to change)

Early Shift: 08:00 to 16:15 with a 45min lunch break
Late Shift: 11:45 to 20:00 with a 45min lunch break
Sunday Shift: 09:45 to 18:15 with a 45min lunch break
Support projects team with customer IT projects, including preparing IT equipment, EPOS and other scripted functions, to prepare equipment for live customer projects for our blue-chip client base
Support and maintain software and hardware used in the organisation's day-to-day operations and services.
In addition to the above there may be other duties to carry out in relation to business/customer operational needs as and when required by your line manager to include supporting the warehouse and projects team at busy times and when the helpdesk is not busy. High school education or higher education preferred or, and some helpdesk / project support experience
Must be able to work and communicate effectively with both IT Professionals and customers alike and have the ability to adapt communication based on the audience's technical or non-technical ability
Ability to work on multiple projects simultaneously, yet bring closure to all in a timely manner, as and when required
Broad knowledge of common software packages including all Microsoft Office products including good knowledge of Windows / MAC.
GBP18,000 - GBP22,500 annual salary based on previous experience
~ Discretionary bonus potential at year end
~28 days' annual leave (inc bank holidays) - Xmas Day, Boxing Day and NYD closed so holidays
~ Remote Access tools for working from home (if applicable)
~ Group Stakeholder pension following a successful trial period

Don't miss the opportunity to launch your IT career with us All applicants must be eligible to live and work in the UK, and due to the nature of our business have a clean driving licence and credit/criminal history.

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