Support Administrator

7 months ago


Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

We are looking to recruit a Support Administrator to join our friendly Support Team in the ESR, Roster and Payroll Department.

In addition to supporting a wide range of administrative tasks and projects within this busy department, the Support Team provide the first point of contact for Trust Staff, via the central phone number and ticket system.

You will respond to staff seeking advice or experiencing problems related to workforce systems (ESR, Selenity Expenses, HealthRoster) and general Payroll queries.

You will provide support to staff at all levels within ESNEFT therefore applicants must be able to communicate in a clear and concise manner both in writing and on the telephone.

Knowledge of ESR, HealthRoster and Selenity systems and a general understanding of payroll would be desirable, but not essential, as training will be given however a good level of IT skill is essential as the team support a range of staff systems.

You will be the first point of contact for Trust staff seeking advice or experiencing problems related to workforce systems, by providing an effective Service Desk, managing technical issues and requests through the full lifecycle to resolution or escalation in instances where they are unable to resolve.

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Working as part of a team, provide a service desk function for the Trusts various Workforce Systems (ESR, Selenity Expenses and HealthRoster) and provide support for general payroll queries, managing end user incidents and requests through to resolution, escalating calls to appropriate person/team when required.

Provide support, information and training for staff on the use and set-up of the various systems, this involves identifying and resolving a range of technical issues, whilst assisting end users with their understanding of the system.

Ensure all incidents are accurately logged on the incident reporting system (Zoho Desk) as designated by the management team.

To have a cooperative approach to all users who may call for update information on any works in progress.

Set up user and maintain end user accounts on the various workforce systems in line with local and Trust policies and procedures, ensuring system access is appropriate.

Perform system maintenance/housekeeping as directed by workforce system administrators

Complete testing on new technical functionality and configuration provided as part of system upgrades, as directed by relevant system administrators.

Assist with recording of key performance indicators including system availability.

Manage own workload on a daily basis, within the constraints of a service desk environment, referring to manager if necessary.

To work as part of the wider workforce systems team to provide cover for colleagues during periods of leave and sickness and on a rolling basis to ensure a continuous provision of service.

To maintain staff details including change requests on workforce systems to ensure the information accurately reflects staff details across the suite of systems for reporting.

To maintain user accounts across all workforce systems to ensure the integrity and security of workforce systems.


  • Repairs Administrator

    7 months ago


    Colchester, United Kingdom Team Support Full time

    This role will focus on scheduling repairs for Building Services which encompasses responsive repairs, in particular engaging with the councils tenants following repairs. We are looking for an efficient Administrator, who can bring excellent organisational, communication, processing and Microsoft skills to the team. Customer service is a must. Scheduling...


  • Colchester, United Kingdom Informa Global Support Full time

    **Company Description** Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally. Informa’s leading brands and expert teams...

  • HR Administrator

    2 months ago


    Colchester, United Kingdom Informa Global Support Full time

    Job DescriptionIn this role, you’ll need to commit to traveling to our Colchester office 2-3 days a week.As part of the HR SSO team, you’ll be responsible for the complete ‘Hire to Retire’ employment cycle, supporting around 11,000 colleagues globally. This team is organized into four regions: EMEA, Americas, APAC, and Management Information...

  • Administration Support

    6 months ago


    Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    Are you self motivated? Do you have excellent interpersonal skills along with good time management and can work with minimum supervision? If you answered 'yes' to any of the above, then we'd love to hear from you! We have an opportunity for an Administrative person to join our friendly team within the Musculoskeletal service based at The Crescent on...

  • Administrative Support

    6 months ago


    Colchester, United Kingdom Whybrow and Dodds Full time

    We have an exciting opportunity for an Administrative Support to join the Agency Team at Whybrow, part of the Beresfords Group, and undertake work throughout Essex. Whybrow are specialists in commercial property based in Essex and are looking to further expand our team across the South East, East Anglia and Greater London. As professionals in Commercial...


  • Colchester, Essex, United Kingdom Austin Fraser Full time

    We are seeking an experienced Senior Administrative Professional to join our team at Austin Fraser in Colchester. As a Senior Administrative Professional, you will provide high-level administrative support to the Director and Operations Manager.Schedule Coordination: You will manage complex schedules, coordinate meetings, and book events.Document...


  • Colchester, Essex, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Administrative Support RoleWe are seeking a highly organized and efficient Administrator to provide administrative support for our team in Colchester, United Kingdom. This role is essential for ensuring smooth day-to-day operations and effective communication within the company.Key Responsibilities:Manage incoming calls, emails, and correspondence to ensure...

  • Support Administrator

    8 months ago


    Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    Working as part of a team, provide a service desk function for the Trusts various Workforce Systems (ESR, Selenity Expenses and HealthRoster) and provide support for general payroll queries, managing end user incidents and requests through to resolution, escalating calls to appropriate person/team when required. Provide support, information and training for...


  • Colchester, Essex, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a highly organized and efficient Administrator to provide administrative support for our team in a fast-paced and collaborative environment. This role is essential for ensuring smooth day-to-day operations and effective communication within the company.Key Responsibilities:Handle incoming correspondence and maintain office supplies and...


  • Colchester, Essex, United Kingdom Artemis Recruitment Consultants Ltd Full time

    About the RoleThis Administrative Support Specialist position is an exciting opportunity to join our team at Artemis Recruitment Consultants Ltd. As a key member of our administration team, you will provide high-level technical and administrative support, ensuring the smooth operation of our business.Key Responsibilities:Provide high-level technical and...


  • Colchester, Essex, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a highly organized and efficient Administrator to provide administrative support for our team in Colchester, United Kingdom. This role is essential for ensuring smooth day-to-day operations and effective communication within the company.Key Responsibilities:Handle incoming correspondence and maintain office supplies and equipment...


  • Colchester, Essex, United Kingdom Care Rose Cares Ltd Full time

    Care Rose Cares Ltd is a leading home care service provider dedicated to delivering personalized caregiving solutions. Our team of professionals is committed to enhancing the quality of life for individuals with tailored support. We are seeking an experienced Administrative Assistant to play a crucial role in ensuring smooth administrative operations. Key...


  • Colchester, Essex, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    About the RoleWe are seeking a highly organised and detail-oriented Administrator to provide essential support across key services within North East Essex Community Services. As a dedicated member of our team, you will be responsible for providing day-to-day administrative support, data entry, filing, scanning, patient appointment bookings, and patient...


  • Colchester, Essex, United Kingdom Thompson Smith And Puxon Full time

    Job OverviewWe are seeking a highly organised and motivated individual to join our team as a Junior Legal Secretary in the Wills & Estates department. This is an exciting opportunity for someone who wants to develop a career in legal administration.Key ResponsibilitiesDocument Preparation: Preparing and formatting legal documents, correspondence, and...


  • Colchester, Essex, United Kingdom Volunteer Centre Harlow Full time

    About the Role:We are seeking an Administrative Support Coordinator to join our team in Colchester. The successful candidate will provide essential support to our operations, ensuring seamless day-to-day activities.About You:To be considered for this role, you should have a background in secretarial and bookkeeping skills, with proficiency in Microsoft Excel...


  • Colchester, Essex, United Kingdom Huntress Full time

    Company Overview">Huntress is a dynamic and growing company based in the heart of Essex. As a leading provider of innovative solutions, we are seeking a highly skilled and experienced Personal Assistant to join our team.">Salary">The successful candidate can expect a salary of £25,000-£30,000 per annum, depending on experience, reflecting the importance of...

  • Office Administrator

    6 months ago


    Colchester, United Kingdom Radfield Home Care in Support of St Helena Full time

    Responsible for the delivery of all aspects of Recruitment & Admin - Create and post innovative and engaging Job adverts - Deliver effective, timely and cost effective, non-discriminatory recruitment and selection processes - Ensure legislation and best practice compliance is adhered to throughout the recruitment and selection process. - Conduct regular...


  • Colchester, Essex, United Kingdom AJ Chambers ® Full time

    AJ Chambers ® is a leading regional law firm seeking an experienced Administrative Support Specialist to join its Wills and Estates department in Colchester. This full-time, permanent role offers a competitive salary of approximately £25,000 per annum.The successful candidate will provide exceptional support to a Senior Solicitor and Director, ensuring...


  • Colchester, Essex, United Kingdom Proman Full time

    We are hiring an Administrative Support Coordinator to support our team in Colchester. This is a great opportunity for someone who is highly organized, efficient, and has excellent customer service skills.The role involves working 30 hours per week, Monday to Friday, 10am to 4:30pm, with a 30-minute unpaid break. You will be responsible for working in the...


  • Colchester, Essex, United Kingdom University of Essex Full time

    The University of Essex seeks an experienced administrator to provide high-quality support to the Research and Enterprise Office. The successful candidate will have relevant administrative experience in a complex office environment, with excellent communication and IT skills.As a key member of the team, the incumbent will be responsible for providing...