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Customer Service Representative

3 months ago

Newcastle upon Tyne, United Kingdom Acquisitions Marketing Full time

As a Customer Service Representative, you will have the opportunity to interact with diverse customers and provide them with outstanding service. This role requires effective communication skills, both written and verbal, as well as the ability to handle customer inquiries and resolve issues promptly. If you are a motivated individual with a passion for helping others, we encourage you to apply.

**Responsibilities**:

- Provide exceptional customer service to clients
- Answer customer inquiries and resolve issues in a timely and professional manner
- Upsell products and services to customers when appropriate
- Analyze customer needs and recommend suitable solutions
- Maintain accurate customer records and update information in the database
- Assist with data entry tasks as needed

**Experience**:

- Previous experience in a customer service/facing role requried
- Excellent phone etiquette and communication skills
- Ability to analyze customer inquiries and provide appropriate solutions
- Strong data entry skills with attention to detail

Please note that this is not a remote position. The Customer Service Representative will be based at our office location.

We offer competitive compensation and benefits packages, including opportunities for career growth within our organization.

**Job Types**: Full-time, Part-time

**Salary**: £21,000.00-£22,500.00 per year

Expected hours: No less than 30 per week

**Benefits**:

- Company pension
- Employee mentoring programme
- Free parking
- Paid volunteer time

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

**Experience**:

- customer service: 1 year (preferred)

Ability to Commute:

- Newcastle upon Tyne, Tyne and Wear (required)

Ability to Relocate:

- Newcastle upon Tyne, Tyne and Wear: Relocate before starting work (required)

Work Location: In person

Expected start date: 11/03/2024