Visa Documentation Agent

3 months ago


Edinburgh, United Kingdom TLScontact UK Full time

**Customer Service Representative**

**Salary** - £23,000 - £27,000 (OTE) + Benefits, Bonus & Travel allowance

**Location** - Edinburgh

**Working style** - Office based + Varying shifts - (Monday - Sunday)

Are you ready for an exciting adventure in a dynamic, international environment? Eager to be part of a diverse and inclusive team, united by our shared dedication? If so, you're in the right place

**Why Join Us?**

Recognised as a Great Place to Work for two consecutive years, we're expanding our operations in London and seeking enthusiastic Customer Service Representatives to join us at our newly revamped offices in South-West London.

**What You'll Do**:
As a Customer Service Representative, you'll be the first point of contact for our applicants, ensuring a seamless and positive experience throughout the process. Your responsibilities will include:

- Following an established and defined filing and administration process, guided by a computer-based system
- Engaging with applicants to deliver outstanding service and support.
- Maintaining accurate records and following administrative processes diligently.
- Ensuring professionalism and a friendly demeanour at all times.

**Required Skills and Experience**:

- Administrative proficiency with computer systems.
- Strong communication and interpersonal skills.
- Prior customer service experience, preferably in a client-facing role.
- Ability to build rapport and maintain relationships with diverse clientele.
- Attention to detail and the ability to work autonomously.
- Self-motivation and reliability, with excellent time management skills.

**What We Offer**:

- Starting salary of £23,800 during probation, rising to £25,000 post-probation
- KPI-based bonus + Travel allowance
- Generous holiday allowance, including additional leave and bank holidays.
- Comprehensive benefits package, including pension, sick pay, and talent development opportunities.
- Company-sponsored social events and team-building activities.
- Cycle to work scheme, travel allowance.
- Recognition programs, including Employee of the Month and Top Agent rewards

At TLScontact, we're proud to foster an inclusive work environment where diversity is celebrated and valued. We're committed to equal employment opportunities and pay parity, regardless of factors like race, religion, gender, or disability.

Please note that all successful applicants will be required to undergo an enhanced level Criminal Record disclosure.
- **Under The Immigration, Asylum and Nationality Act 2006, you must have the right to work in the United Kingdom to be considered for this role.**_

Please find below our Privacy Notice for Recruits:
**Job Types**: Full-time, Permanent

Pay: £23,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Canteen
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Health & wellbeing programme
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: 1111



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