Reservations Agent

1 week ago

Edinburgh, United Kingdom W Edinburgh Full time

W Edinburgh is hiring a Reservations Agent to join the team We invite you to play an integral part in bringing to life this unique brand in Edinburgh

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels' work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

ABOUT THE ROLE
Reporting to the Director of Sales, you will be the key point of contact for our guests prior to their stay. You will assist them in making bedroom reservations whilst explaining all of the key features of the hotel, enticing them to experience all the property has to offer.

We are looking for someone who is detail-oriented, a great communicator and passionate

As Reservations Agent, key aspects of your role will include:

  • Provide a luxury service to guests and bookers alike when assisting in making reservations, including personalizing calls, obtaining complete guest needs and all required information
  • Process all reservation requests, changes, and cancellations received
  • Explain guarantee, special rate, and cancellation policies
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Take every opportunity maximize revenue
  • Input and access data in reservation system
  • Ensure rate codes are correct
  • Follow proper escalation procedures when addressing guest concerns

Our ideal Reservations Agent is someone who has:

  • Great communication skills in both written and spoken English
  • Previous experience handling telephone calls and responding to emails in a professional setting
  • Previous experience in using Opera PMS
  • An understanding of how their role impacts the wider hotel's performance
  • The ability to work well in a team
  • Self-motivation
  • A desire to provide exceptional luxury service to each and every guest

In return for your hard work, we give you:

  • Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000
  • £5 breakfast when staying in many of our European hotels
  • Discounted food & drink in all our restaurants and bars
  • Discounts for your friends and family
  • Wellness and mental health programmes
  • World class training and development, including leadership development
  • Unlimited career opportunities (internationally and locally)
  • Discounted cinema tickets
  • Specially curated discounts in thousands of shops
  • Amazing staff parties

and much more

ABOUT THE PROPERTY
W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a faade featuring a winding steel ribbon - reflecting the city's festival spirit - this 12-storey structure is the centerpiece of Nuveen Real Estate's Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.

This W hotel aims to help redefine the city's hospitality landscape. Accordingly, it fuses the brand's signature amenities with modern design and W Happenings, highlighting what's new in design, fashion, music and culture.

The new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand's signature Whatever / Whenever service philosophy.

A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.

If this sounds like the perfect role for you, apply to be our Reservations Agent today

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


AMRT1_UKCT

  • Reservations Agent

    3 months ago

    Edinburgh, United Kingdom Hilton Full time

    Reservations Agent **WELCOME TO A WORLD OF OPPORTUNITIES** AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. No two days are the same at Hampton by Hilton Edinburgh Airport. There is a ‘buzz' about the hotel with the various types of guests that we welcome and extend our personality to. Our diverse team is characterized by a...

  • Reservations Agent

    1 week ago

    Edinburgh, United Kingdom Marriott Full time

    Job Number 24157516 Job Category Reservations Location W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management W Edinburgh is hiring a Reservations Agent to join the team! We invite you to play an integral part in bringing to life this...

  • Reservations Agent

    3 months ago

    Edinburgh, United Kingdom W Edinburgh Full time

    **W Edinburgh is hiring a Reservations and Reception Agent to join the team! We invite you to play an integral part in bringing to life this unique brand in Edinburgh!** **Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels’ work culture is uniquely designed to spark your imagination and curiosity while...

  • Reservations Sales Agent

    3 weeks ago

    Edinburgh, United Kingdom Frasers Hospitality Full time

    RESERVATIONS AGENT - FRASERS HOSPITALITY EDINBURGH £11.95 Per Hour / Tuesday to Saturday Old Town, Edinburgh Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe,...

  • Reservations Agent

    6 days ago

    Edinburgh, EH1, Edinburgh, United Kingdom W Edinburgh Full time

    W Edinburgh is hiring a Reservations Agent to join the team! We invite you to play an integral part in bringing to life this unique brand in Edinburgh!Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels' work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience...

  • Reservations Agent

    3 months ago

    Edinburgh, United Kingdom YOTEL Edinburgh Full time

    The role of PAC Crew (Reservations Agent) working at YOTEL is one of continued development and never a dull day! You will get to interact with our great guests before and during their stay, making sure their stay at YOTEL Edinburgh & YOTEL Glasgow is seamless - making you very important to us indeed! You must be passionate about customer service. What's in...

  • Reservations Agent

    3 months ago

    Edinburgh, United Kingdom Dalmahoy Hotel & Country Club Full time

    Located 7 miles from Edinburgh’s city centre, surrounded by beautiful Scottish countryside, just off the A71 lies the four-star Dalmahoy Hotel and Country Club. With spectacular views to Edinburgh Castle and the Forth Bridges, it’s a celebration of Scottish heritage dating back to the 13th century. With 18 operating departments and up to 250 employees,...

  • Reservations Agent

    3 months ago

    Edinburgh, United Kingdom The Hoxton Full time

    **Company Description** The Hoxton, Edinburgh** We can’t wait to open our first UK hotel outside of London and where better than the characterful capital of Scotland, Edinburgh. We are now looking for a **Reservations Agent **to join our team and play a crucial part in successfully launching our brand in this new neighbourhood. Reporting to the Front...

  • Reservations and Receptions Agent

    4 weeks ago

    Edinburgh, United Kingdom Marriott Full time

    Job Number 24146416 Job Category Food and Beverage & Culinary Location W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management W Edinburgh is hiring a Reservations and Reception Agent to join the team! We invite you to play an integral...

  • Reservations and Receptions Agent

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Marriott Full time

    Job Number Job Category Food and Beverage & CulinaryLocation W Edinburgh, 1 St James Square, Edinburgh, Scotland, United KingdomSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementW Edinburgh is hiring a Reservations and Reception Agent to join the team We invite you to play an integral part in bringing to life this unique brand in...

  • Reservations and Reception Agent

    3 months ago

    Edinburgh, United Kingdom Marriott International, Inc Full time

    **Job Number** 24086321 **Job Category** Food and Beverage & Culinary **Location** W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **W Edinburgh is hiring a Reservations and Reception Agent to join the team! We invite you to...

  • Reservations Executive

    3 months ago

    Edinburgh, United Kingdom The Scotsman Hotel Full time

    The Scotsman Hotel, 20 North Bridge, Edinburgh, Edinburgh, EH1 1TR Who we are? The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more. We are currently looking for a Reservations Executive to join us in our Revenue & Sales office in...

  • Reservation Team Member

    3 months ago

    Edinburgh, United Kingdom Novotel Edinburgh Centre Full time

    We are currently recruiting for a Reservation Agent to join our awesome team at Novotel Edinburgh Centre. We would love to have, as part of our team, someone who enjoys delivering a Great Customer Experience at all times and who is able to operate with a high level of autonomy. **KEY RESPONSIBILITIES**: You’ll mostly be in charge of individual bookings...

  • Reservations Administrator Full Time

    3 months ago

    Edinburgh, United Kingdom Timberbush Tours Full time

    Do you have a genuine love and passion for Scotland? As well as a good general knowledge of the geography of the country, its top tourist attractions and historical sites? This could be the position for you! We are looking for a reliable, enthusiastic and customer focused team member, able to think on their feet and to help us delight our customers. Our...

  • Reservations Administrator Full Time

    3 months ago

    Edinburgh, United Kingdom Timberbush Tours Full time

    Do you have a genuine love and passion for Scotland? As well as a good general knowledge of the geography of the country, its top tourist attractions and historical sites? This could be the position for you! We are looking for a reliable, enthusiastic and customer focused team member, able to think on their feet and to help us delight our customers. Our...

  • Reservations Administrator Full Time

    3 months ago

    Edinburgh, United Kingdom Timberbush Tours Full time

    Do you have a genuine love and passion for Scotland? As well as a good general knowledge of the geography of the country, its top tourist attractions and historical sites? This could be the position for you! We are looking for a reliable, enthusiastic and customer focused team member, able to think on their feet and to help us delight our customers. Our...

  • Reservations Coordinator

    3 days ago

    Edinburgh City Centre, United Kingdom W Edinburgh Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Reservations Agent to join our team at W Edinburgh. As a key point of contact for our guests, you will be responsible for providing exceptional service and ensuring a seamless booking experience.Key ResponsibilitiesProcess all reservation requests, changes, and cancellations in a timely and...

  • Reservations Coordinator

    3 days ago

    Edinburgh City Centre, United Kingdom W Edinburgh Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Reservations Agent to join our team at W Edinburgh. As a key point of contact for our guests, you will be responsible for providing exceptional service and ensuring a seamless booking experience.Key ResponsibilitiesProcess all reservation requests, changes, and cancellations in a timely and...

  • Rental Operations Agent

    3 months ago

    Edinburgh, United Kingdom Avis Budget Group Full time

    **Job Title: Rental Operations Agent** **Location: Edinburgh Downtown** **Salary: £24,600** **Hours: Full-time permanent, Rotational Shift Pattern Monday-Sunday (annualised hours)** **Other: Free Parking & Uniform Available** We are currently recruiting for a Rental Operations Agent to join our exciting new and growing team based in our brand-new store...

  • Rental Operations Agent

    3 months ago

    Edinburgh, United Kingdom Avis Budget Group Full time

    **Job Title: Rental Operations Agent** **Location: Edinburgh Downtown** **Salary: £12,300** **Hours: Part-time permanent, Rotational Shift Pattern Monday-Sunday (annualised hours)** **Other: Free Parking & Uniform Available** We are currently recruiting for a Rental Operations Agent to join our exciting new and growing team based in our brand-new store...