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Guest Services Agent

2 months ago

Edinburgh, United Kingdom 100 Princes Street (Edinburgh) Full time

Guest Services Agent***luxury hotel in Edingburgh***

Incredible benefits

The Front Office department is looking for a passionate Guest Services Agent to provide guests with outstanding service in this stunning hotel. 

Working pattern: 5 days on 2 days off/ 40 hours per week.

We are looking for someone with previous hotel experience with excellent communication skills and strong attention to detail while being able to multitask. This position has excellent progression opportunities and would be suited to someone with an enthusiastic personality and can do attitude. 

As a Guest Services Agent you will be:

  • Managing all emails and administrative duties including responding to guest enquiries in line with our mission statement: “no request is too large, no detail is too small”.
  • Creating guest itineraries within and outside of London.
  • Ensuring that all arrival rooms are fully checked and prepared as per the guests’ preferences.
  • Liaising with all hotel departments about regular guests, VIPs and their requirements.
  • Participate in other ad hoc as well as related projects and tasks.

Red Carnation Hotel Collection is a family-owned hotelier business with 19 stunning properties all over the world. 

We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at the Cateys.  We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally. To further enhance our standing we have won Top Employer (2024) for the United Kingdom which certified our excellent in employee conditions. 

100 Princes Street will be our first hotel in Scotland.



The original building and its iconic features will be
respectfully renovated, transforming it into an exclusive retreat on
Edinburgh’s most famous street. With uninterrupted views of Edinburgh Castle,
100 Princes Street will replicate the boutique atmosphere of its sister
property, Hotel 41, the most-loved hotel in London and TripAdvisor’s number one
hotel in the English capital for over 10 years.

What's in it for you?

  • Professional, award winning training and development opportunities
  • Recommend friend and family bonus scheme worth up to £600 
  • Free meals on duty
  • Discount of 30% off on food and 25% off on beverages in any Red Carnation Hotel outlets 
  • Complimentary uniform and dry cleaning services 
  • Holiday allowance increasing with length of service up to 25 days 
  • Two paid volunteering days each year 
  • Free access to Employee Assistance Programme 
  • Hotel based recognition incentive (Employee of the month up to £200) 
  • Discounted accommodation rates with The Red Carnation Hotel Collection 
  • Staff Appreciation Party and other Employee Recognition Events

Join us in this incredible new opportunity

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.