![Leicester City Council](https://media.trabajo.org/img/noimg.jpg)
Customer Service Advisor
1 month ago
**Job details**:
Job reference
- REQ3390
Date posted
- 16/11/2023
Application closing date
- 30/11/2023
Location
- Various locations across Leicester City
Salary
- £23,500- £23,893 Per Year
Package
- Total benefit value (includes pension contribution and full holiday entitlement): £32,578.84
Contractual hours
- 37
Basis
- Full time
Job category/type
- Customer Services
Attachments
A0549 Customer Service Advisor JD FINAL (new format) nov 23.docx
**Customer Service Advisor**:
Job description
Full Time / 37 Hours Per Week / Permanent
Acting as an ambassador for Leicester city council, you will be on the front line to provide advice and assist with service requests.
After 3 years of delivering year on year improvements Sports Services now have in place ambitious plans to ‘step up the service’ to take us to the next level. With seven leisure centres across the city, we offer gym and swim facilities, group exercise classes, gymnastics and trampoline sessions, and a climbing wall, to all residents to improve their health and wellbeing.
Working as a Customer Service Advisor, your role will be to provide an efficient and welcoming reception service and administrative and business support to the Council’s services, in accordance with systems, statutory procedures, legislation, corporate standards and policies. You’ll be given support and training to ensure you have a positive experience and achieve your full potential.
The role will involve working days, evenings and weekends and bank holidays.
**What you will be doing**
Working as part of a team, you will undertake a range of duties such as assisting with the opening and closing of the facility, working on reception, undertaking routine maintenance of equipment, and maintaining the cleanliness and safety of the environment. Alongside these operational functions you will ensure programmed activities and services are available for customers.
At all times you will offer excellent customer service as the first point of contact for customers, responsible for answering queries and dealing with straightforward complaints.
**What you will need**
Responsible for helping deliver an excellent customer experience within the City’s Leisure Facilities, by advising and responding enquiries from both current and potential customers. With this in mind you’ll be:
- enthusiastic and motivated
- a fantastic communicator that relishes working in a fast paced environment
- a team player and a capable individual
Using your experience of working in a busy, fast paced environment. You will enjoy working with members of the public and responding to queries. Using your positive attitude, you will be able to deal with a range of enquiries regarding the services provided by Leicester City Council. Having good communication skills sufficient to deal with customers face to face and over the telephone, being able to verbally present new ideas and proposals.
With proficient IT skills and experience of using Microsoft Office software packages including Word, PowerPoint and Excel, you will be able to maintain accurate computerised records and EPOS (Electronic Point of Sale) systems.
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