Service Operations Advisor

5 months ago

Manchester, United Kingdom KP UK Full time

**We are looking for a Service Operations Advisor (Learner) to join our Service Operations Team.**

As the voice of Kaplan, you will be part of a team who build and maintain strong relationships with students, offering support and guidance throughout their students journeys.

This is an excellent opportunity for somebody who is looking to expand their skills and build their career with an industry leader.

This is a office based role with some home working.

Please note that this role is on a rotational shift pattern working between the hours of 8.00am and 8.00pm over 7 weeks with two weekend shifts.

A detailed job description can be viewed here



**What you’ll bring to the role**
- Excellent communication skills - both written and verbal
- Experience of working within a customer focused environment (preference would be from a call centre environment)
- Target driven and focused
- Personable and able to build rapport easily with students
- Ability to manage a significant workload
- Driven to provide excellence in service
- Proactive and a desire to make a difference
- Team player
- Willing to work within the business required hours

Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

This role involves working with learners who are under 18 years old and is exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check, for roles that include teaching or coaching, a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency.

**What we do**

Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.

We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.

**What we believe in**

Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower support, create opportunity, drive results together.

Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.

This includes making sure people with disabilities are given the opportunity to bring their best. So, if you require any adjustments, or additional support within the recruitment process, please contact us directly and we’ll do our best to help.

**Our values**

We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.
- Act with integrity
- Empower and support
- Create opportunity
- Grow knowledge
- Drive results together

**What we offer**

As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

- 28 days annual leave + option to purchase more
- Season ticket loan and cycle to work scheme
- Big discounts on Kaplan courses for you and your family
- Private medical, income protection, and life insurance
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

**How to apply**

Shortlisted applicants will be asked to take part in a short telephone discussion, following this, suitability is assessed for an interview which maybe at our Manchester based office.

LI-NU1

£22,500 per annum

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