Reception Team Leader

4 weeks ago


London, United Kingdom On Verve Full time

We have a fantastic opportunity to join our team of DayMakers **Reception Team Leader **for one of our amazing Tech clients based in London.

We are passionate about personality, and we pride ourselves in developing you to be the best DayMaker you can be. So, if you’re passionate about giving the best customer service and enjoy being centre stage when giving that personal experience, keep reading We bring a fresh approach to the industry by providing service with enthusiasm through our dedicated team of DayMakers.

**What does being a Reception Team Leader look like?**
- Successfully lead your team to provide overall client satisfaction
- Be flexible with an open mindset to change
- Connect with all employees & guests, offering that personal experience and aiming to be the maker of their day
- Giving a ridiculously amazing service to employees and guests by being you
- Be Health & Safety conscious at all times
- Maintain a professional way at all times, including a high level of presentation
- Help to resolve unexpected issues that could affect the member experience
- No two days are the same as you will be a host, entertainer, supporter and planner whilst still offering a personable service at all times.

**It’s all about you**
- We need you to have outstanding communication skills - written and spoken
- Previously managed a team
- Ability to offer an amazing customer service
- Flair for visual communications
- Attention to detail
- Meticulous and methodical way of working
- Positive can-do attitude
- High level of administration skills - Knowledge and experience using Microsoft office to video platforms (eg: zoom or MS teams)
- Ability to multi-task and stay organised
- Ability to work under pressure - Stay calm in pressurised and demanding situations, Respond well and with flexibly to changing circumstances, Recognise when unable to cope and ask for help
- Exposure to customers where you have focused on a positive experience is desirable
- Working relationships are key, and you must have the ability to build on them for the best end result - there is no “I” in TEAM

**What will happen next?**

If we feel you have the relevant skills to be a DayMaker we will arrange a culture chat, which is a two-way conversation and could lead to an interview if you can demonstrate supreme verve (the next stage of the process)

Being passionate about personality means we are dedicated to attracting and retaining enthusiastic and talented DayMakers from a range of backgrounds and we encourage equal opportunities for all.

Pay: £17.00 per hour

Expected hours: 40 hours per week

Monday to Friday - Tottenham Court Road

**Job Types**: Full-time, Permanent

Pay: £17.00 per hour

Expected hours: 40 per week

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- How many years leadership experience do you have?

**Experience**:

- Customer service: 2 years (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person



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