Retail Volunteering Officer

5 months ago


Tadworth, United Kingdom The Children's Trust Full time

Staff benefits include shuttle bus, and moreRead more below.

**Role Requirements**
- Relationship management
- Volunteer program management and development
- Volunteer reward, recognition & retention
- Volunteer recruitment
- Systems management
- Compliance for volunteers
- Volunteer communications
- Volunteer reporting
- Previous experience within Volunteering / People coordinator or officer role
- Building and maintaining strong working relationships, particularly with volunteers and/or community groups
- Experience of delivering excellent Customer Service, including handling enquiries and complaints
- Experience of working with databases, compiling information/ data and updating tracking spreadsheets/ information systems
- Experience of organising and coordinating events and projects
- Experience of administration of project management
- Excellent administration skills
- Excellent communication and presentation skills (both written and verbal)
- Strong interpersonal skills, with the ability to display discretion when dealing with confidential and sensitive information.
- Ability to work collaboratively and as part of a team, whilst taking personal accountability for solving day to day problems
- Strong planning and organisational skills, with the ability to work autonomously and prioritise without direction.
- Ability to embrace change and new challenges and learn new skills with a positive attitude.

With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.

**Terms and Conditions**

**_ Strictly no agencies, please._**
- As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion._

**About Us**

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

**Staff Benefits**

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, adoption pay, time off for fertility treatment, enhanced paternity leave, paid carers leave, time out days for those experiencing menopause symptoms, time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

**Rehabilitation of Offender’s**

**NHS Covid Pass**

The Children’s Trust has a duty of care to minimise the risk of all infectious diseases to the vulnerable and extremely vulnerable children and young people in our care, as well as our employees and volunteers. As a result, we require staff to provide a valid NHS Covid Pass (or proof of Covid vaccinations or medical exemption) for all roles at Tadworth Court and in the Brain Injury Community Service. We also expect staff to have taken or be willing to take relevant immunisations required by the role to protect them against infectious diseases, (unless you are medically exempt).

**Equal Opportunity Employer**

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