Customer Service Advisor

1 month ago


Leicester, United Kingdom ServiceMaster Ltd Full time

Job description

**A little bit about us**

ServiceMaster Limited franchises five different brands in the UK, offering eight different service lines and there are nearly 300 franchisees in our networks using our brand names.

We have a team of over 40 people dedicated to supporting our franchised businesses; in sales, marketing, admin, operations, HR, IT, finance and customer services, and that’s where you come in

**Job Role**
- Delivering customer service to the highest standards, providing solutions and supporting our customers and clients.
- Working part of a passionate and fast paced team.
- Acting as the first point of contact for our customers and clients.
- You will be taking and processing customers enquiries efficiently.
- Building trusted relationships and empathising with our customers.
- Liaising with our clients and customers.

You’ll work set hours each week, which are Monday to Friday, 8.30 to 5pm.
- A passion for customer service and ensuring we are doing the right thing for the customer.
- Experience of communicating with customers over the telephone.
- Excellent timekeeping skills.
- Take pride in your work and are able to deal logically with any challenges you may face.
- Experience in a customer service environment.
- A professional and friendly telephone manner alongside good written and communication skills.
- The ability to listen and understand our customers and their needs.
- A solid knowledge of Microsoft Office Suite computer software.
- Good organisational skills and are able to multi-task well.

**The boring stuff**

As a responsible employer, we want to make sure that you are right for us and we are right for you so we carry out DBS and credit checks. We’ll also need a reference from a previous employer. We are unable to employ anyone with a CCJ or unspent criminal record.

**How to apply...**

Still interested in joining our team? If so, we'd love to hear from you Please attach your c.v. and a covering letter explaining why you'd be a great fit here at ServiceMaster.

ServiceMaster are an equal opportunities employer.

**Job Types**: Full-time, Permanent

**Salary**: £18,525.00-£21,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Life insurance
- On-site parking
- Wellness programme

Schedule:

- Day shift
- No weekends

COVID-19 considerations:
All employees are required to sanitise on arrival and throughout the day. Higher levels of touchpoint cleaning are in place.

Ability to commute/relocate:

- Leicester, LE18 4WS: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Please briefly describe your experience in dealing with customers on the telephone

**Experience**:

- customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location

Reference ID: SMLCUSTADV23/01



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