Automotive Customer Service Advisor
2 weeks ago
**Automotive Customer Service Advisor / Bodyshop Administrator**
**Leicester**
**£26,000 OTE £28,000**
- _Well established Accident Repair Group_
- _Permanent position, Monday to Friday, _
- _Pension, 29 Days holiday annual leave, rising with service, sick pay, private Health and dental care vouchers, _
- _Awards academy_
- _A company that can offer lots of stability and progression_
**_For more information call Rochelle on _**
Clear Automotive is a specialist recruitment agency, working with Accident repair and automotive organisations across the UK, to fulfil their staffing requirements.
**Bodyshop Administrator / Automotive Customer Service Advisor /** A brand new opportunity for our accident repair client based in Leicester has become available. If you are looking for a company which offers internal progression, recognition for hard work and a close-knit team, then this could be a great move for you.
Our client is growing at a great speed, and they have plenty of work to keep all their employees busy. They are also winners of numerous prestigious awards.
**As an Automotive Customer Service Advisor / Bodyshop Administrator your role will include**:
- Handle calls from customers who have their vehicle booked in for repair with the centre
- Deal with all administration regarding all customer claims and documentation
- Ensure customer awareness of all products and services available
- Approach all customers and assist with requests, including requests regarding vehicle repairs
- Move cars around the site
- Prepare job packs
- Ensure account customers have sufficient credit to enable all work advised to be carried out as agreed
- Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Bodyshop Manager
- Initiate job documentation and maintain customer records and follow-up systems
- Follow correct procedure when issuing courtesy cars to customers, ensuring all paperwork is completed correctly and copies of customer's driving licence are obtained (when applicable)
- Receive and register payments for work carried out and ensure that the correct company procedures are adopted for verification of payment, handling, transferring and depositing cash for the Paint & Body Centre (if applicable)
- Undertake other tasks and responsibilities as requested by the Operations Managers
**Experience Required: Automotive Customer Service Advisor / Bodyshop Administrator**
- You must have an excellent customer focused service background
- Ideally you will have worked in a Bodyshop / Accident repair centre or Dealership in a customer focused role
- You will be excellent on the telephone
- Multi-tasking is essential as this role is very busy and requires attention to detail
- Ability to upsell to customers
If you would like to be considered for the Bodyshop Administrator /; Automotive Customer Service job position, then please send your CV to Rochelle at Clear Automotive or call on
Clear Automotive Recruitment Solutions is a leading Automotive recruitment specialist covering all areas of the UK.
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