Customer Service Advisor

2 weeks ago


Leicester, United Kingdom Macildowie Recruitment and Retention Full time

**THE OPPORTUNITY**:
Macildowie are currently recruiting for a **Customer Service Advisor** working for a business based in**Leicester.**
This is a role which offers hybrid working, full time hours and is a permanent position.
**THE ROLE & YOUR RESPONSIBILITIES**:

- Management of customer claims
- Excellent listening and communication skills
- Cross collaboration between functions to ensure claims process runs smoothly
- Follow policy and procedures in line with expectations
- Think on your feet and adapt to different client and call types
- Ensure workload is managed efficiently and within agreed service levels
- Look to reduce waste and handle calls in an efficient time-frame
- Best in class customer service skills
- Fraud awareness
- Ability to settle claims through advocating company principles
- Working with jewellery and luxury watches
- Technical expertise to support complex claim types

**EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE**:
In order to be considered you must have strong customer service and communication skills.

Please put your **home postcode** on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.



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