Customer Service Advisor
2 weeks ago
As a Customer Service Advisor you will be the first point of contact. You will be great at connecting with the customer and delivering a smooth and efficient service.
**Client Details**
My client is a Leicester based retailer specialising in appliances who deliver to over a million satisfied customers.
**Description**
As a Customer Service Advisor you will be responsible for:
- Manage any queries, feedback or escalations with manufacturers or third-party delivery companies.
- Ensure each customer has a positive experience.
- Deal with day to day administration tasks within the department.
- To optimise the performance of the Customer Services Team by continually improving customer's experiences.
**Profile**
As a successful Customer Service Advisor you will demonstrate:
- Genuine desire to always help customers
- Experience within a similar field (Customer service background)
- Experience of communicating with customers effectively via various channels
- Excellent communication and interpersonal skills
- Exceptional attention to detail
- Proven IT skills
**Job Offer**
As a Customer Service Advisor you will benefit from:
- Casual dress
- Company pension
- Life Insurance
- On-site parking
- Wellness programmes
- 28 days holiday including bank holidays
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