Customer Service Advisor
1 month ago
**Position: Customer Service Advisor**
**Location: Leicester City Centre, LE1**
**Salary: £20,000 - £21,000**
SF Recruitment are working with a brilliant business in the center of Leicester who are looking for an experienced Customer Service Advisor to join their team on a Full Time, permanent basis.
Your day to day responsibilities will include:
- Answering calls from clients and contractors in accordance with the agreed procedures on which performance will be measured.
- Raising maintenance/security/Health & Safety orders
- Monitoring jobs already logged onto the system to ensure queries are solved within the agreed SLA.
- Monitoring overdue orders through to completion
- Ensuring set performance targets and KPI's are met.
- Managing and resolve customer complaints.
- To ensure compliance to all relevant statutory duties under the Health and Safety at Work Act
- Any other reasonable duties which may be requested
Skills and Experience:
- IT literate
- 1 Year Customer Service experience within a office environment
- The ability to effectively deal with customers and clients.
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