Call Operator

3 weeks ago


London, United Kingdom Growatt New Energy (UK) Full time

Responsibilities:

- Answer customer service calls
- Handle simple customer problems
- Transfer phone calls to engineers
- Helping with some administrative work

**Skills**:

- Excellent communication skills, both verbal and written
- Strong interpersonal skills and ability to build rapport with customers
- Active listening skills to understand customer needs and concerns
- Ability to analyze customer responses and adapt communication style accordingly
- Basic computer skills and familiarity with CRM software
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Strong problem-solving skills and ability to think on your feet

About Growatt:
Established in 2011, Growatt is a global leader in smart energy solutions. The company provides an extensive portfolio of products and solutions including PV inverters, energy storage systems, EV chargers, and smart energy management solutions. According to IHS Markit, the company is the world's No.1 residential inverter supplier and also ranks among the global top 5 suppliers of commercial inverters. Additionally, Growatt is the second largest supplier in the world for storage hybrid inverters according to Wood Mackenzie.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£35,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Loyalty bonus

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Expected start date: 31/08/2023



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