Nights Guest Services Supervisor

4 months ago

Leicester, United Kingdom Wyndham Hotels & Resorts Full time

**Wyndham Hotels & Resorts**

With 20 brand, 15,000 team members, and nearly 9,000 hotels in 80 countries, no one welcomes the world like we do.

**OUR MISSION**

We make hotel travel possible for all. Wherever people go, Wyndham will be there to welcome them.

**OUR VALUES**

The Wyndham values guide our behaviors in support of the company mission. They represent those deeply held principles that we believe are to be right and true.

**INTEGRITY** We hold ourselves to the highest standards. We’re responsible, truthful, and transparent. We do the right thing.

**ACCOUNTABILITY** We honor our commitments and deliver results. Under any circumstance, we stand up and say: “Count on me.”

**INCLUSIVE** We respect differences in people, cultures, ideas, and experiences. We foster partnership. We welcome all.

**CARING** We never underestimate the power of compassion. We generously give our time, attention, and action.

**FUN**

Fun is an energizing force. When we have fun doing what we love, our guests love their experiences with us.

**Ramada Encore Leicester is looking for a Guest Services Manager Nights**. Being a Guest Services Manager means taking responsibility for delivering a fantastic experience for every guest at our hotel. It means leading the team, being willing to get stuck in, and presenting a professional and friendly face for the hotel.

**As ‘Guest Services Manager’ you’ll be on the front line, delivering our mission**
You’ll be delivering attentive customer-focused service, understand brand standards and enjoy working as part of a successful team. You will acquire a thorough understanding of the operational departments of the hotel, Front Office, and Food & Beverage, which includes Restaurant, Bar, Meetings & Events in order to assist with the day-to-day running of the hotel during nights.

Supporting the Department Managers and working flexibly across the departments to ensure a great service experience for all our guests.

We’re looking for individuals, not robots We want people who can really shine in a busy setting, who are comfortable and confident in meeting and engaging with new people, who can delegate tasks and handle the smooth-running of a shift, and who have a passion for great customer service.

**Preferred skills**:
**What’s in a day’s work?**

A varied role that will assist with the smooth running of the hotel operation during your shift to include;
- Effective and efficient check-in/out
- Ensuring Bar, Restaurant & Meeting Rooms are set to standard
- Assist and supervise the service delivery at peak times across the departments
- Coaching & training team members
- Deliver excellent customer service
- Delivering on brand standards
- Maintaining Food Hygiene, Food Safety, and Health & Safety standards
- Available to work when the team and customer needs you most

**Benefits**
- Award-winning employer
- Competitive Salary
- Team member benefit program
- Discounted room rates across 9000+ Wyndham hotels across the Globe
- Many team member celebration events throughout the year
- Incremental holiday allowance based on service
- Healthcare options

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking

Schedule:

- 8 hour shift
- Night shift
- Weekend availability

Supplemental pay types:

- Performance bonus

**Education**:

- A-Level or equivalent (preferred)

Work Location: In person

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