Guest Service Supervisor

4 months ago

Leicester, United Kingdom Holiday Inn Leicester Full time

**You**

You’ll never falter on striving for exceptional quality and standards. You’ll understand the importance of your role in relation to the happiness of our guests and their lasting memory of our hotel.
You’ll be methodical and have high expectations of yourself and others. You’ll demonstrate your passion by taking pride in your work, delivering on your promises, and doing the simple things brilliantly.

**The Role**

As ‘Guest Services Supervisor’ you’ll be on the front line, delivering our mission
You’ll be delivering attentive customer-focused service, understand brand standards, and enjoy working as part of a successful team. You will acquire a thorough understanding of the operational departments of the hotel, Food & Beverage, which includes Restaurant, Bar, Meetings & Events in order to assist with the day-to-day running of the hotel.
Supporting the Guest Service Manager or F&B Manager and working flexibly across the departments to ensure a great service experience for all our guests.

**What’s in a day’s work?**
- A varied role that will assist with the smooth running of the hotel operation during your shift to include;
- Effective and efficient check-in/out
- Ensuring Bar, Restaurant & Meeting Rooms are set to standard
- Assist and supervise the service delivery at peak times across the departments
- Coaching & training team members
- Deliver excellent customer service
- Delivering on brand standards
- Maintaining Food Hygiene, Food Safety, and Health & Safety standards
- Available to work when the team and customer needs you most
- Duty Management

**Benefits**
- Award-winning employer
- Competitive Salary
- Team member benefit program
- 50% F&B Discount at any UK Valor hotel
- Many team member celebration events throughout the year
- Incremental holiday allowance based on service
- Healthcare options

Valor Hospitality Europe has established itself as a respected, successful, and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

**Salary**: £12.24 per hour

Expected hours: No less than 40 per week

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

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