Customer Service Advisor

4 weeks ago


Birmingham, United Kingdom PRIMIS Mortgage Network Full time

**Mortgage Product Desk Consultant**

Part of LSL Property Services plc, PRIMIS Mortgage Network are the largest Mortgage and Protection Network in the UK with some 930 firms as business partners and approaching 3000 advisors working alongside us.

PRIMIS offer world class support to our Mortgage brokers nationally through varying support services which include our “Ask the Experts” team located in the PRIMIS HQ on the **Birmingham Business Park B37 7YT**.

The aim of the Mortgage Product Desk Consultant is to:
Provide an excellent level of support to our Mortgage and Protection brokers in providing expert guidance to callers into the Ask the Experts team who help the brokers select the right lenders and providers when placing Mortgage and / or Protection cases for their customers.

Do we expect you to be an expert from day 1? No we don’t as you’ll learn from our experts team.

What we do ask is that you be committed to offering World Class customer service to our partner firms.

We also ask that you work hard to build and develop the existing relationships with the product teams within our lender and provider partners many of whom are representatives of household brands.

**Experience and Qualifications**:

- Ideally some exposure in a Financial Services environment
- Customer Service Focussed
- Willingness to learn on the job and develop a career in Financial Services
- Good interpersonal skills
- Desirable skills would be CeMAP or CeRER qualified

**Mon - Fri / 9am - 530pm**

**Location - Birmingham Business Park in Solihull B37 7YT - Partial Working from home can be discussed**

**Salary - £20,000 - £25,000 negotiable DOE**

**The role is covering 12 month maternity leave but may turn into a permanent position**

We are an equal opportunity employer and value diversity at our company. We do not discriminate on your background or needs, if you require any adjustments to make the recruitment process easier please let us know.

LSL Property Services are dedicated to protecting your data - our Recruitment Privacy Notice can be viewed on the LSL Careers website

**Job Types**: Full-time, Permanent, Part-time

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Life insurance
- On-site parking

Schedule:

- Holidays
- Monday to Friday

Work Location: One location



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