Customer Support Specialist

4 weeks ago


Coventry, United Kingdom Contechs Full time

**Position Title: Customer Experience Advisor**

**Duration: 12 Month Rolling Contract**

**Inside IR35 - Umbrella Rate - £20.00 per hour**

**Location: Whitley**
- As a Customer Experience Advisor, you will be a knowledgeable expert in our brands in order to achieve a right first-time response and the highest level of customer service.
- You will be responding to customers’ enquiries on our exciting vehicle line up and products.
- You will also be introducing customers to the Retailer network and will be supporting them to deliver an exceptional customer experience.
- You will also be part of a large team, working in a fast paced and energetic environment, whilst managing inbound and proactive contacts to and from customers, Retailers and third parties on a daily basis.

**You will also be responsible for**:

- Being a knowledgeable expert in the Clients’ brands and products
- Identifying prospect customers and generate leads to the Retailer network
- Identifying and manage any complaints on the initial contact and handover seamlessly to the Customer Solutions team
- Verifying all contacts and update the SV-CRM system to ensure complete Data Protection compliance
- Ensuring all contacts are captured in the SV-CRM systems to enable the Customer Experience Centre to be a valuable data source to the wider business
- Acting as a role model for the Clients’ Values, Customer First Principles and Behaviours
- Promoting a positive relationship between customers and Retailers to ensure that a collaborative partnership with the Retailer network is achieved
- Providing support to the Retailer network to assist them in achieving a ‘best in class’ service, driving customer loyalty and retention
- Ensuring the Retailer network follow all of the correct processes and procedures
- Supporting ongoing marketing activities, working closely with the Marketing team
- Achieving positive results that generates high Customer Satisfaction

Excellent Opportunity.

Looking forward to hearing from you

**Job Types**: Full-time, Fixed term contract
Contract length: 10 months

**Salary**: £20.00 per hour

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- No weekends

Work Location: One location



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