Pensions Casework Admin Officer

2 weeks ago

Glasgow, United Kingdom Cabinet Office Full time

**Details**:
**Reference number**:

- 267684**Salary**:

- £21,722**Job grade**:

- Administrative Officer**Contract type**:

- Fixed Term
- Loan**Length of employment**:

- 1 year**Business area**:

- CO - Government Business Services**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Glasgow, Scotland, G2 5EAAbout the job

**Job summary**:
Government Business Services (GBS) is a large business unit within the Cabinet Office with around 610 staff. It brings together back office services across government, and supports the Civil Service with high-volume HR and finance processes, aligned to the Government's modernisation agenda. GBS was established in August 2020, and includes Shared Services, the Government Recruitment Service, Civil Service and Royal Mail Pensions, and the Platforms and Services unit, which supports these. GBS delivers services for over 400,000 civil servants across government. It supports 1.5 million Civil Service and Royal Mail pension scheme members, and provides recruitment services for around 70 percent of the Civil Service.
- We are looking for an enthusiastic and capable individual, with competent IT skills who can undertake administration tasks effectively.
- The role will support the administration duties of both the Civil Service & Royal Mail Pensions casework team.
- The majority of the tasks for this role are carried out using shared mailboxes and a case management system.

**Job description**:

- Provide a high quality administration service to the team including managing the incoming and outgoing of casework.
- Prepare, collate and maintain records on the case management system, respecting the confidential nature of the data and information involved, reflecting General Data Protection Regulations and Cabinet Office's data handling protocols and guidance.
- Making contact with and maintaining relationships with stakeholders. Proof reading and sensibility checking of correspondence, logging and sending them back to stakeholders.

**Person specification**:
**Essential Skills Required**
- Confident IT skills, including experience of spreadsheets (this will be tested at interview)
- Confident personality able to liaise with stakeholders at all levels
- Accurate keyboard skills with an eye for detail
- Good at using initiative and working unsupervised

**Desirable skills**
- Knowledge of pensions would help but not essential

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Making Effective Decisions
- Delivering at Pace
- Communicating and Influencing
- Working Together

**Benefits**:

- Learning and development tailored to your role.
- An environment with flexible working options.
- A culture encouraging inclusion and diversity.
- A Civil Service Pension which provides an attractive pension, benefits for dependants and average employer contributions of 27%.
- A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.**Application process**

The interview process will consist of an online/virtual panel who will ask behaviour and strength-based questions.

There will also be a separate, online test - this will consist of an information pack relating to a complaint which you will be asked to log on a system/spreadsheet. The test will be scheduled separately to the panel interview and the vacancy holder will contact you directly to arrange this.

The panel interview and test are both worth 50% of your total score for this vacancy.

Expected sift date - TBC

Expected interview date/s - TBC

Interview location - Virtual/online

**Further Information**

A reserve list may be held for a period of 12 months from which further appointments can be made.

**Reasonable Adjustment**

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If successful and transferring from another Government Department a criminal record check may be carried out.

New entrants are expected to join on the minimum of the pay band.

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.

Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
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