Current jobs related to Casework Officer - Glasgow - Cabinet Office

  • Casework Officer

    3 months ago

    Glasgow, United Kingdom Cabinet Office Full time

    **Details**: **Reference number**: - 291820**Salary**: - £24,327 - £27,101**Job grade**: - Executive Officer**Contract type**: - Fixed Term - Loan**Length of employment**: - 1 year**Business area**: - Pay, Policy and Pensions - Pensions Casework**Type of role**: - Analytical - Human Resources - Investigation - Operational Delivery**Working...

  • Volunteer Caseworker

    4 months ago

    Glasgow, United Kingdom SSAFA Full time

    This role covers Glasgow and surrounding areas. Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you. **What is a Caseworker?** Caseworkers visit clients to work out what type...

  • HR Casework Specialist

    6 days ago

    Glasgow, Glasgow City, United Kingdom Search Full time

    Temporary HR Casework Officer OpportunityWe are seeking a highly skilled and experienced HR Casework Officer to join our team on a temporary basis. As a key member of our HR department, you will provide expert guidance on HR casework, supporting both managers and employees through complex HR matters.Key Responsibilities:Manage and oversee complex performance...

  • HR Casework Specialist

    6 days ago

    Glasgow, Glasgow City, United Kingdom Search Full time

    Temporary HR Casework Officer OpportunityWe are seeking a highly skilled and experienced HR Casework Officer to join our team on a temporary basis. As a key member of our HR department, you will provide expert guidance on HR casework, supporting both managers and employees through complex HR matters.Key Responsibilities:Manage and oversee complex performance...

  • HR Casework Specialist

    2 days ago

    Glasgow, Glasgow City, United Kingdom Search Full time

    Temporary HR Casework Officer OpportunityWe are seeking a highly skilled and experienced HR Casework Officer to join our team on a temporary basis. As a key member of our HR department, you will provide expert guidance on HR casework, supporting both managers and employees through complex HR matters.Key Responsibilities:Manage and oversee complex performance...

  • HR Casework Specialist

    3 days ago

    Glasgow, Glasgow City, United Kingdom Search Full time

    Temporary HR Casework Officer OpportunityWe are seeking a highly skilled and experienced HR Casework Officer to join our team on a temporary basis. As a key member of our HR function, you will provide expert guidance on HR casework, supporting both managers and employees through complex HR matters.Key Responsibilities:Manage and oversee complex performance...

  • HR Casework Specialist

    2 days ago

    Glasgow, Glasgow City, United Kingdom Search Full time

    Temporary HR Casework Officer OpportunityWe are seeking a highly skilled and experienced HR Casework Officer to join our team on a temporary basis. As a key member of our HR department, you will provide expert guidance on HR casework, supporting both managers and employees through complex HR matters.Key Responsibilities:Manage and oversee complex performance...

  • HR Casework Specialist

    3 days ago

    Glasgow, Glasgow City, United Kingdom Search Full time

    Temporary HR Casework Officer OpportunityWe are seeking a highly skilled and experienced HR Casework Officer to join our team on a temporary basis. As a key member of our HR function, you will provide expert guidance on HR casework, supporting both managers and employees through complex HR matters.Key Responsibilities:Manage and oversee complex performance...

  • HR Officer

    4 hours ago

    Glasgow, Glasgow City, United Kingdom Search Full time

    Temporary HR Casework OfficerWe are seeking a highly skilled and experienced HR Casework Officer to join our team on a temporary basis. As a key member of our HR department, you will provide expert guidance on HR casework, supporting both managers and employees through complex HR matters.Key Responsibilities:Manage and oversee complex performance and...

  • HR Officer

    3 hours ago

    Glasgow, Glasgow City, United Kingdom Search Full time

    Temporary HR Casework OfficerWe are seeking a highly skilled and experienced HR Casework Officer to join our team on a temporary basis. As a key member of our HR department, you will provide expert guidance on HR casework, supporting both managers and employees through complex HR matters.Key Responsibilities:Manage and oversee complex performance and...

  • Casework Team Lead, National Security Unit for

    3 months ago

    Glasgow, United Kingdom Cabinet Office Full time

    **Details**: **Reference number**: - 323602**Salary**: - £53,400 - £59,700- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Grade 7**Contract type**: - Permanent**Business area**: - CO - Government Security Group**Type of role**: - Intelligence - Other**Working pattern**: - Flexible working, Full-time, Job share,...

  • HR Officer

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Search Full time

    We are seeking a highly skilled HR Casework Officer to join our team at Search. As a key member of our HR department, you will be responsible for providing expert guidance on HR casework, ensuring that all employees and managers receive the support they need to navigate complex HR matters.The ideal candidate will have a strong background in Employee...

  • HR Officer

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Search Full time

    We are seeking a highly skilled HR Casework Officer to join our team at Search. As a key member of our HR department, you will be responsible for providing expert guidance on HR casework, ensuring that all employees and managers receive the support they need to navigate complex HR matters.The ideal candidate will have a strong background in Employee...

  • HR Officer

    1 week ago

    Glasgow, United Kingdom Search Remote Work Freelance Full time

    I am currently recruiting for a temporary HR Casework Officer to provide expert guidance on HR casework, with an immediate start. You will be experienced in supporting both managers and employees through complex HR matters, particularly in performance management and disciplinary processes. The salary for this opportunity will be circa £39,000. Hours of...

  • Admin Officer

    3 months ago

    Glasgow, United Kingdom Brook Street Full time

    Position: Administrative Officer Location: Glasgow, Leeds, Solihull, Cardiff, Peterborough, Liverpool **Salary**: £ 11.60ph Contract: Temporary 6-month with the possibility of extension, 37 hours per week Hybrid working - must be able to travel to one of the above locations as required In this high-profile department, the role will be in an administrative...

  • Admin Officer

    3 months ago

    Glasgow, United Kingdom Brook Street Full time

    Administration Officer Location: GLASGOW Hybrid working - 40% office based / 60% remote working Hourly rate: £12.84 p/h Contract: Temporary 12 - month assignment Monday - Friday Full time 37.5 p/w Core hours 10am-2:30pm[Earliest start 10am and earliest finish 2:30pm] Earliest start 7am and latest finish 7pm Full time and Part time (22.5 hours,...

  • Administrative Officer

    4 months ago

    Glasgow, United Kingdom Bridge of Hope Full time

    ** We are hiring Administration Officers !** **Location**: Glasgow, G51 1DH **Hybrid working**: 3 days office based, 2 days remote working, once confident in independent working **Hourly rate**: £12.84 **Contract**: Temporary, 6 month with possibility of extension, Monday - Friday, 9:00 to 17:00, full time, 37 hours per week Brook Street in partnership...

  • Team Leader

    4 months ago

    Glasgow, United Kingdom Home Office Full time

    **Details**: **Reference number**: - 345535**Salary**: - £34,350 - £36,755**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Business area**: - HO - Immigration Enforcement - Foreign National Offender Returns Command (FNO RC)**Type of role**: - Operational Delivery**Working pattern**: - Full-time, Part-time**Number of jobs...

  • HR Advisor

    4 months ago

    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight is recruiting an HR Advisor for our client based in Glasgow on a full time permanent basis. Our client is a flexible employer and works to a hybrid model with 2 days per week spent in the office and 3 days working from home, there would also be some travel required to other offices within your assigned region. **Responsibilities**: -...

  • Office Support Apprentice

    3 months ago

    Glasgow, United Kingdom QA Apprenticeships Full time

    Our client are a Scottish professional services group, supporting individuals and businesses achieving their personal and business objectives. They are looking to grow their team by bringing in a new apprentices to the Glasgow office following on from the success of last year’s apprentices. As demand for work grows within the company, so does the...

Casework Officer

3 months ago

Glasgow, United Kingdom Cabinet Office Full time

**Details**:
**Reference number**:

- 267910**Salary**:

- £24,327 - £27,101**Job grade**:

- Executive Officer**Contract type**:

- Fixed Term
- Loan**Length of employment**:

- 1 year**Business area**:

- CO - Government Business Services**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 4Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Glasgow, Scotland, G2 5EAAbout the job

**Job summary**:
Government Business Services (GBS) is a large business unit within the Cabinet Office with around 610 staff. It brings together back office services across government, and supports the Civil Service with high-volume HR and finance processes, aligned to the Government's modernisation agenda. GBS was established in August 2020, and includes Shared Services, the Government Recruitment Service, Civil Service and Royal Mail Pensions, and the Platforms and Services unit, which supports these. GBS delivers services for over 400,000 civil servants across government. It supports 1.5 million Civil Service and Royal Mail pension scheme members, and provides recruitment services for around 70 percent of the Civil Service.
- We are seeking a highly organised Executive Officer to be part of the Civil Service and Royal Mail Pensions Casework Team. The Casework Team is made up of Casework Officers who collaboratively manage investigating a number a different case types including; official correspondence and complaints, redundancy requests and overpayments - no two days are quite the same.
- Each Casework Officer is responsible for managing their individual caseload which could be made up of one or a number of case types depending on incoming workloads.
- Casework Officers report in to a Casework Manager who provides advice and reviews cases prior to them being completed.

**Job description**:
**Manage a caseload and completing thorough investigations in a timely manner, including**:

- Ensuring all the case details are recorded accurately on our digital system with the case file kept up to date
- Reviewing the correspondence and evidence available to determine the key issues that require investigating and the information required to do this
- Contacting members, employers, the pensions administrator and other third parties to request the evidence required to reach a conclusion
- Reviewing the evidence and circumstances of the case to determine if the member has been treated correctly
- Identifying good practice and determining if something has gone wrong that needs to be put right
- Reaching sound decisions based on the facts of the case. There are a number of resources available to assist with this including the guidance and policies set out for the Casework Team and the Civil Service and Royal Mail Schemes’ rules
- Meeting service levels and following processes at each stage of an investigation to ensure it is progressed efficiently

**Communicating clearly and effectively with members and other stakeholders, including**:

- Drafting clear and concise responses that explain clearly and persuasively the outcome of an investigation
- Using templates and standard wording to ensure consistent messages are delivered to stakeholders but identifying where these need to adapted to suit the circumstances of the case
- Using a variety of communication methods to provide succinct explanations and answer additional questions that will aid the understanding of the relevant parties

**Working with the Casework Team and to provide a high quality and effective casework system**:

- Being adaptable and willing to vary your caseload depending on the incoming workloads and priorities set for the team
- Sharing knowledge gained through casework with the rest of the Civil Service Pensions and Royal Mail team on how to improve the service to members
- Contributing regularly to reports on the investigations completed and providing feedback based on investigations

**The types of Casework that are dealt with in the Casework Team are**:

- Responding to official correspondence received by the Civil Service and Royal Mail Pensions team, including from MPs and senior officials
- Completing investigations in to the Second Stage of the formal complaints process
- Managing appeals made to the Pensions Ombudsman
- Responding to Freedom Of Information (FOI) and Systems Access Request (SAR), including any appeals to the Information Commissioner’s Office (ICO)
- Handling over-payments recovery cases.

**Person specification**:
**Essential Skills Required**
- Excellent written/drafting skills (this will be tested via assessment at interview).

**Desirable skills**
- Investigations or complaints handling experience
- Experience of drafting responses to correspondence or complaints.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Making Effective Decisions
- Delivering at Pace
- Communica