Customer Service Administrator

6 months ago


Birmingham, United Kingdom SF Recruitment Full time

SF Recruitment are recruiting a Customer Service Administrator to join our clients growing team in Birmingham (B33)

**£24,000 Per Annum**

**Permanent Contract**

Main duties would include, but not be limited to:

- Processing new customer returns and raising RMA forms.
- Chasing up existing returns and updating IMS
- Arranging collections, completing commercial invoice paperwork where required
- Raising LOA and liaising with courier export team/customer services
- Following up collections raised
- Liaise with returns department and support team/sales team
- Logging courier issues
- Following up courier issues
- Liaising with accounts payable for courier claims payments

Daily Tasks:
Returns - chasing, updating, what action to take when issues arise, dealing with courier claims

Answering the phone, etiquette, taking messages.

Chasing outstanding courier issues and claims

Hours: 8.30am - 5.30pm 1 Hour lunch

40 hours per week. Office based.

If you are interested in this opportunity, please apply.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person

Reference ID: 99098188



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