Customer Service Administrator
3 months ago
SF Recruitment are recruiting a Customer Service Administrator to join our clients growing team in Birmingham (B33)
**£24,000 Per Annum**
**Permanent Contract**
Main duties would include, but not be limited to:
- Processing new customer returns and raising RMA forms.
- Chasing up existing returns and updating IMS
- Arranging collections, completing commercial invoice paperwork where required
- Raising LOA and liaising with courier export team/customer services
- Following up collections raised
- Liaise with returns department and support team/sales team
- Logging courier issues
- Following up courier issues
- Liaising with accounts payable for courier claims payments
Daily Tasks:
Returns - chasing, updating, what action to take when issues arise, dealing with courier claims
Answering the phone, etiquette, taking messages.
Chasing outstanding courier issues and claims
Hours: 8.30am - 5.30pm 1 Hour lunch
40 hours per week. Office based.
If you are interested in this opportunity, please apply.
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- customer service: 2 years (preferred)
Work Location: In person
Reference ID: 99098188
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