L&od Business Support Assistant

3 months ago

Lincoln, United Kingdom Lincolnshire Community Health Services NHS Trust Full time

We have an exciting opportunity for a Business Support Assistant to join our fun loving and friendly Learning and Organisational Development Team. We provide training interventions to a range of internal and external customers across the NHS, independent contractors, healthcare providers and others. You will be a key player within the team supporting all aspects of training provision; ensuring high quality standards and professionalism are applied to all aspects of the team’s functions.

You must hold a Level 2 qualification in Business Administration or have equivalent relevant experience in addition to excellent IT skills - Microsoft Office (Excel, Word, and Outlook.), customer service skills and experience of providing administrative support in a busy office environment.

Knowledge of ESR (electronic staff record) and experience of working in a training team is desirable.

**Here are a few reasons why we love our Team**:
inspirational people

freedom to be me
the scope to really make a difference
a passionate team
a true work family
every opinion matters
encouragement to grow
a commitment to well-being

So, if you have the passion and skills to join a highly motivated and fun team who are committed to supporting our people to realise and maximise their potential, then we would be delighted to hear from you

We offer flexibility and hybrid working and although advertised as full time, part-time would be considered.

The post holder will be required to use the Electronic Staff Record to coordinate the booking of a variety of training events across LCHS and maintain training records relating to all education and training activities being able to respond to queries in relation to bookings and general training enquiries.

Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey.

LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.
- LCHS policies, procedures and guideline - It is a condition of your employment that as an employee you are expected to adhere to our policies, procedures and guidelines. These can all be found on the Trust’s website.
- To be fully trained within certain aspects of the Electronic Staff Record that allow the post holder to be competent on the Oracle Learning Management System
- To assist in ensuring that ESR/OLM courses, offerings, classes, competencies, resources, venues and e-learning are maintained and updated as required.
- Record course bookings and produce course registers to appropriate deadlines
- Reproduction of materials for training courses to a high standard
- Record feedback and evaluation results from training courses and pass on information to trainers
- Support the Senior Administrator-Apprentice Centre and L&D Funding & Commissioning Lead in collating data for reporting
- Update training records following receipt of course registers
- Respond to both internal and external queries in relation to training bookings and general training queries in a professional manner forwarding messages where appropriate.
- Plan and organise trainers and resources to training programmes when required
- Send pre-course reminders to managers and delegates
- Use knowledge of Social Media to promote the Learning & Organisational Development Team
- Assist the Learning & Organisational Development Team to keep processes updated through knowledge of IT
- To book meetings as directed by the Learning & Organisational Development Team and ensure that suitable accommodation/refreshments/equipment are provided
- Be able to provide general administrative support within the Learning & Organisational Development Team.
- Actively contribute to own and team development undertaking training programmes as identified in behaviour and performance appraisal.
- To prioritise work commitments to meet the needs of the service and to manage work time effectively.
- To attend team meetings and contribute to the development of the service

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