Customer Service

2 weeks ago

Peterborough, United Kingdom King Carz - Peterborough (Westgate Office) - Taxi Booking Office Full time

**About us**

At KingCarz, we are revolutionizing the taxi industry in the Peterborough area with our commitment to exceptional service, reliability, and convenience. As the leading taxi company operating in and around Peterborough, we pride ourselves on providing 24/7 transportation solutions to our valued customers.

Our team of highly skilled and professional booking staff and drivers are dedicated to ensuring your journey is safe, comfortable, and prompt. We understand that time is of the essence, which is why we offer a streamlined booking process through our brand-new office, user-friendly website, convenient mobile app, or a simple phone call.

With our brand-new taxi booking office located in Peterborough town centre, we provide a warm and welcoming environment for our customers to visit, discuss their travel needs, and experience our friendly service firsthand.

Join our team and become part of a company that values professionalism, customer satisfaction, and continuous improvement. At KingCarz, we believe in creating a positive working environment that fosters growth and rewards excellence. Take the wheel of your career and join us in shaping the future of transportation in the Peterborough area.

Our work environment includes:

- Modern office setting
- Growth opportunities
- Safe work environment
- On-the-job training

Are you a natural problem-solver with a passion for delivering outstanding customer service? Look no further King Carz is seeking dedicated individuals like you to join our dynamic team as Customer Service Booking Agents. As Peterborough's leading taxi company, we are committed to providing top-notch customer experiences, 24 hours a day, while ensuring cost-effective transportation solutions.

**Position: Customer Service Booking Agent** **Location: Peterborough**

**Why Choose King Carz?**

**Customer-Centric Approach**: At King Carz, our customers are our top priority. We go above and beyond to ensure their satisfaction, providing personalized service that exceeds their expectations. We believe in building lasting relationships with our clientele, making us the preferred choice for all their transportation needs.

**Round-the-Clock Service**: Our operations run 24/7, meaning we never sleep when it comes to serving our community. We understand the importance of reliable transportation at any time of the day or night, and as a Customer Service Booking Agent, you will play a vital role in facilitating seamless bookings and ensuring a smooth customer experience.

**Cost-Effective Solutions**: King Carz offers competitive prices without compromising on quality. We understand the value of affordability, and our pricing structure is designed to cater to a wide range of customers while ensuring excellent service standards.

**Responsibilities**:

- Utilize the booking system to schedule, modify, and cancel reservations accurately, ensuring attention to detail and providing accurate information to both customers and drivers.
- Provide exceptional customer service by actively listening to customers, empathizing with their needs, and resolving any issues or complaints in a timely manner.
- Maintain a comprehensive knowledge of King Carz services, fares, policies, and promotions to assist customers effectively and provide accurate information.
- Collaborate closely with drivers and other team members to coordinate and communicate booking details, ensuring a seamless experience for both customers and drivers.
- Assist customers with special requests, such as wheelchair accessibility or specific vehicle preferences, and make the necessary arrangements accordingly.
- Handle payments and provide accurate receipts, ensuring transparency and accuracy in all financial transactions.
- Maintain a professional and friendly demeanor at all times, representing the King Carz brand and upholding our commitment to exceptional customer service.

**Qualifications and Requirements**:

- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
- Strong problem-solving abilities and the capacity to remain calm and composed in stressful situations.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Proficiency in computer systems and software, including booking systems and Microsoft Office Suite.
- Excellent attention to detail and accuracy in data entry and record-keeping.
- Previous customer service experience is preferred but not essential.
- Flexibility to work various shifts, including evenings, weekends, and holidays.

**How to Apply**:
Join us today and become part of the King Carz team, where customer satisfaction and exceptional service are at the heart of everything we do

**Job Types**: Full-time, Permanent

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Every weekend
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Peterborough: reliably commute or pl

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