Student Records Administrator
2 months ago
**Job Purpose**
The Student Records Administrator will provide high level administrative support for the accurate and timely processing and maintenance of student records and related documents/data.
The postholder will provide detailed and knowledgeable enquiry support to students throughout the onboarding process including: during registration, enrolment and course access stages. This will include monitoring mailboxes and responding to helpdesk tickets as well as a significant amount of data processing.
The postholder will co-ordinate key student-facing processes to ensure a high quality learner experience from start to finish. As part of the Student Records Team, the post-holder will support student record processing throughout an annual cycle of activity.
**Main Duties**
1. Process and maintain student records throughout the learner journey, from registration to course completion
2. Provide proactive support to students throughout the registration and enrolment process, updating MyCampus as required and ensuring all students are fully registered and enrolled in good time. ,
3. Process learner data as part of the registration/enrolment process, ensuring learners receive the correct communications and are onboarded onto the right course(s). Identify and progress any administrative withdrawals/deferrals in order to refine data and maintain accuracy.
4. Provide signposting advice and guidance to students ensuring a smooth onboarding process and course engagement. Resolve issues and queries from stakeholders
5. Maintain accurate records and manage data relating to learners. Support assessment and credit awarding administration tasks, liaising with course owners where relevant.
6. Utilise MyCampus to provide accurate and compliant datasets for communications, data-analysis, and reporting.
7. Analyse student data to ensure accuracy of records and data reporting and liaise with central services [e.g. Registry, MyCampus Development Support and Infrastructure (MSDI) to ensure accuracy of student records. Make extensive use of MyCampus to identify any issues or anomalies. When the latter are found work to resolve these, or escalate.
8. Maintain standard operating procedures for specific processes relating to onboarding e.g for AWSP, T2G and Microcredentials, liaising with the SLD staff as required and support the ongoing review of process and procedures, identify areas for improvement and create new guidance when needed.
**Knowledge, Qualifications, Skills and Experience**
**Knowledge/Qualifications**
**Essential**:
A1 Scottish Credit and Qualification Framework level 7 (Advanced Higher / Scottish Vocational Qualification level 3, Higher National Certificate) or equivalent, and experience of personal development in a similar role.
A2 Comprehensive knowledge of Microsoft Office packages (Word, Excel, Outlook).
A3 Awareness and understanding of higher education journey.
A4 Some knowledge of higher or further education administrative systems, structures and procedures.
A5 Knowledge of data protection guidelines.
**Desireable**:
B1 Working knowledge of virtual learning environments (e.g moodle).
B2 Working knowledge of helpdesk systems (e.g Ivanti).
**Skills**
**Essential**:
C1 High level of initiative and decision making to resolve issues and determine when to involve senior level management.
C2 Excellent attention to detail.
C3 Ability to collect and review data, analyse and draw conclusions.
C4 Excellent communication (both written and oral) and interpersonal skills with the ability to produce/present clear and concise information to a range of audiences.
C5 Excellent organisational and planning skills with the ability to multitask and solve problems in order to meet agreed deadlines.
C6 Ability to work effectively as part of a team but be able to work independently when necessary.
C7 Strong IT skills.
C8 Strong organisational skills with the ability to prioritise well and react to changing activity.
C9 Enquiry/Inbox management skills.
C10 Excellent data processing skills.
C11 Ability to maintain confidentiality and deal tactfully with difficult matters arising.
**Experience**
**Essential**:
E1 Experience in a customer facing role such as liaising with students or responding to enquiries.
E2 Experience of working in a busy team, often under pressure and to deadlines.
E3 Experience of working with data, databases or CRM systems.
E4 Experience of processing high volumes of data at pace whilst maintaining quality of data.
E5 Experience of working in a role with a diverse customer base where English may not always be the customers first language.
E7 Experience of dealing with a range of, at times, complex issues, assessing situations, providing support and guidance and identifying when escalation is appropriate.
**Desirable**:
F1 Experience of dealing with student enquiries.
F2 Experience using MyCampus.
F3 Course administration experience.
**Terms and Conditions**
Salary will be Grade 5, £24,715 - £28
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