Teaching and Student Support Administrator

7 months ago

Glasgow, United Kingdom University of Glasgow Full time

**Job Purpose**
To provide comprehensive administrative support to School academic and administrative staff as well as to undergraduate and postgraduate taught Engineering students. Responsible for maintaining key systems within the School of Engineering Teaching Office related to teaching and quality assurance.

**Main Duties and Responsibilities**
1. Provision of programme and course administration for the full student journey, potentially including: supporting registration and enrolment; on-course administration of programmes and courses; ensuring student records are maintained on MyCampus; exam script viewing; monitoring student attendance; Moodle support; student feedback; GTA recruitment; on course project/event coordination; liaison with overseas sponsors.
2. Provision of end to end administrative support to disciplines in the School of Engineering. Provide committee servicing to key discipline committees e.g. discipline meeting and staff student liaison committee meetings, making use of University systems for the management of committee paperwork. Production of timely, accurate minutes from these meetings. Administrative support for Q.A. activities within discipline including processing of changes to course and programme approval documentation, preparation of documentation for accreditation.
3. Administration of examinations including preparation and quality assurance of exam papers ensuring the moderation process is followed. Design and processing of Teleform exam scripts. Use of Moodle to administer online examination and assessments. Clerk to the Board of Examiners. Liaise with the external examiner and prepare all information required by him/her for pre-exam board scrutiny. Quality checking of exam results spreadsheets and publication of results.
4. Administration of coursework submitted either online or in person including dissemination of and recording of information for quality assurance purposes. Maintenance of the Moodle Site and Turnitin or relevant plagiarism software.
5. Deliver an excellent “customer experience”, using knowledge and judgement to provide first-contact resolution for general enquiries relating to learning and teaching activities across the School with mínimal supervision.
6. Undertake designated School-wide L&T coordination, improvement or development activities that deliver excellent teaching administration outcomes for academics and students alike.
7. Contribute to a culture of continuous improvement through identifying and supporting the implementation of process improvements to enhance the student and staff experience.
8. Plan and prioritise own workload, anticipating pressure points in the academic year, and adjusting priorities as appropriate to ensure that deadlines are met, and an efficient service is provided to staff and students.
9. Provide flexible administrative support to academic staff in support of School Learning and Teaching activities, developing good relationships with key internal and external stakeholders.
10. Ensure full compliance with University-wide policies and procedures, including in relation to the management of confidential information and personal data.
11. Undertake any other relevant duties appropriate to the post/grade as directed by Learning and Teaching Manager.

**Knowledge, Qualifications, Skills and Experience**

**Knowledge/Qualifications**

**Essential**:

A1 SCQF Level 7 (HNC, VQ3, Highers, City & Guilds or equivalent), or ability to demonstrate the competencies required to undertake the duties associated with the level of post, having acquired the necessary knowledge and skills in a similar role.
A2 Excellent knowledge of current IT packages including MS Office and in particular Excel.

**Desirable**:

B1 Knowledge of University systems and Higher Education procedures.
B2 Knowledge and understanding of the University structures, policy, practices and procedures.

**Skills**

**Essential**:
C2 Strong accuracy and attention to detail, particularly when using data and information from multiple sources.
C3 Proven excellent administrative skills.
C5 Strong organisational skills, ability to work under pressure, and prioritise a busy workload responding to changing priorities as appropriate whilst maintaining a high standard of customer service.
C6 Ability to use own initiative and be pro-active in planning ahead.
C7 Ability to work under mínimal supervision as well as working collaboratively as part of an extended team.
C8 Deal with confidential and sensitive matters with tact and discretion.
C9 Flexibility and willingness to adapt to change.
C10 Proven analytical, problem solving skills.

**Desirable**:

D1 Ability to clerk meetings.
D2 Commitment to continuous personal improvement.

**Experience**

**Essential**:

E1 Significant experience of delivering a customer-focused administrative service, preferably within Higher Education.
E2 Experience of managing complex datasets, analysing data, extracting reports and resolving rela

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