Ticket Desk/ccc Agent

3 months ago

London, United Kingdom Menzies Aviation Full time

**Overview**

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents. But at the heart of our business is our people. If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.

We are seeking hard working, committed, customer service people to deliver world class service to our airline customers. You will be an integral part of the team representing both the company and the airline to their customers and ensuring the customer service standards the airlines demand on board their aircraft start on the ground.
- You will process customers using an automated DCS or manual system ensuring full compliance with regulatory, company airline standards.
- Always promote a professional at all times.
- Consistently deliver the high possible customer service at all times.
- Be confidently able to offer a ticketing service to our blue team customers.
- You will process payments for excess baggage and accounting of monies taken.
- Re-issuing tickets on an ADHOC basis either in a voluntary or involuntary basis calculating if any additions payments on re-issued tickets are required and collect the correct amounts.
- You will deal with disruption and irregularities with confidence and composure.
- You will have excellent customer service skills and the ability to communicate clearly and concisely with passengers over the phone and face to face.
- Be flexible in working in all customer service departments including check-in, departures and arrivals.
- You will ensure that safety is never compromised.
- You will be very proactive, forward thinking and a trustworthy individually.

**Safety, Security and Compliance**
- Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
- Co-operate with their manager / supervisor in order to allow them to perform or comply with any legal requirements imposed on the company.
- Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety or welfare reasons.
- Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
- Report any hazards, near misses, incidents, accidents or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
- Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
- Fully understand the company health and safety policy.
- Attend training courses as may be arranged by the Company.
- Engage with MORSE and follow our code principles.

You can find these detailed in our Health and Safety Manual

**Qualifications and Experience**

Excellent communication skills.
- Computer literacy.
- Good interpersonal relations.
- Customer care orientation.
- The ability to work in a highly pressurized environment.
- Accuracy and attention to detail.
- Experience and knowledge of reservations and ticketing is desirable.

**Diversity**

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

**Application instructions

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