Customer Support Agent

6 months ago


London, United Kingdom Ticket Tailor Full time

**About Ticket Tailor**:
Our mission is to empower a diverse range of event creators by making it easy and affordable to sell tickets online. We believe in doing business for the good of society and the environment, by growing better not just bigger.

Last year, over 10 million orders were placed through the Ticket Tailor platform, for all types of events from art installations to water park entry. We have a world class NPS score, and pride ourselves in building a simple platform built with a customer-first mindset, whilst making a difference to the planet by donating 1p to climate causes for every ticket sold.

We’re fully independent meaning we don’t have to answer to anyone except ourselves and our customers, allowing us to scale the company sustainably and with soul.

Our small, but stellar team values simplicity, transparency and collaboration. We love to work with inclusive and supportive people who share our belief that a happy workplace = happy customers.

**About the role**:
The main responsibilities of the role are:

- Become an expert on our product and how our users engage with it
- Communicate effectively, positively, and in a manner in-keeping with our fundamental values
- Work closely with our Customer Support Manager to ensure consistency and appropriate escalation.

Full training will be provided. Note that training may take place at a time outside of your working hours. You’ll be compensated for this time accordingly.

We're currently recruiting for a handful of roles spread across different shifts. The current openings are:
**Weekdays (Mon - Fri)**
- Weekdays between 5:30 PM GMT to 12 AM GMT
- Weekdays between 8 PM GMT to 12 AM GMT
- Weekdays between 9 PM GMT to 11:30 PM GMT

**Weekends (Sat - Sun)**
- Weekend between 12 AM GMT to 8 AM GMT
- Weekend between 5:30 PM GMT to 12 AM GMT

Please specify if you desire a full-time or part-time role, and which of the above working hours would be preferable.

Please note this is a long-term contract position, you'll invoice us for your time and be responsible for your own taxes and time off.

**Helpful skills and experience**:

- Ability to write clearly, in flawless fluent English
- Experience working in a customer facing environment
- Use of helpdesk tools such as Intercom, Zendesk or other live chat platforms
- Excellent communication skills
- Very strong attention to detail

**This role will suit you if...**:
You enjoy working in a small, collaborative team

You value the importance of great customer service

You're a natural problem solver

You're naturally empathetic and enjoy interacting with people

**What we’re offering**:

- The chance to work wherever you like
- Training and mentoring to progress you in the role
- Opportunity to work in a small business and get involved in more than just support
- After 3 months option of a long-term contract, and entry into profit share bonus scheme

Does this role sound like a good fit? We'd love to hear from you



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