Customer Support Agent

1 month ago

London, United Kingdom Trackershop Ltd Full time

Come join our vibrant team at Trackershop Limited, where we're pioneering vehicle security solutions for the UK's most luxurious and desirable vehicles.

Situated in our newly refurbished riverside office in Putney, London, we offer an exciting opportunity for an ambitious and motivated individual to progress their career in tech and customer support.

As the leading online retailer in our field, we pride ourselves on our cutting-edge products, exceptional customer service, and spearheading the changing landscape of the vehicle security industry.

We are seeking a technically proficient and customer-focused individual to join our team as a Technical Customer Support Agent. In this role, you will be responsible for providing technical and product assistance to customers, resolving issues and managing subscription retention.

With uncapped commission and a clear career trajectory into senior support and management roles, there's no limit to your potential growth with us.

If you're results-driven, proactive, and ready to make your mark, we want you as our Technical Customer Support Agent.

A competitive basic salary (negotiable based on experience) plus a generous commission structure awaits, regardless of your background.

**Responsibilities**:

- Troubleshoot and resolve technical issues related to our products and services.
- Diagnose and resolve problems with customer hardware and software configurations.
- Manage customer retention and subscription management, ensuring customers are satisfied and renew subscriptions.
- Assist with the installation and setup of tracking devices and related software.
- Package products for dispatch, ensuring accurate and secure packaging.
- Coordinate with logistics and warehouse teams to ensure timely dispatch of products.
- Document customer interactions and technical resolutions accurately in our CRM system.
- Collaborate with team members to optimise support processes and improve customer satisfaction.

**Requirements**:

- Previous experience in a technical support role is preferred.
- Strong technical skills and knowledge of computer hardware, software, and networks.
- Excellent communication skills, both verbal and written.
- Ability to effectively troubleshoot and diagnose technical issues.
- Proficiency in using CRM systems and other relevant software is advantageous.
- Willingness to occasionally assist with packaging and dispatch tasks.
- A positive attitude and a commitment to providing exceptional customer service.

**Benefits**:

- Competitive salary and opportunities for career advancement.
- Comprehensive training and ongoing support.
- Collaborative and dynamic work environment.
- Regular team events and incentives.
- Office-based role located in London.

Pay: £27,000.00-£30,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)
- tech support: 2 years (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Customer Support

  • Client Experience Agent

    2 months ago

    London, United Kingdom Agent Provocateur Full time

    Agent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.We are currently recruiting for a...

  • Client Experience Agent

    2 months ago

    London, UK, UK, United Kingdom Agent Provocateur Part time

    Agent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.We are currently recruiting for a...

  • Customer Support Agent

    2 months ago

    London, United Kingdom Australasian Recruitment Company Full time

    **Customer Support Agent** **Salary: £29,120 per annum** Do you enjoy providing exceptional customer service? Then this temporary role as a Customer Support Agent for the world’s largest car sharing marketplace could be for you! This is a 4 month fixed term contract to work within the Customer Support team and serve as the main point of contact for...

  • Customer Service Agent

    1 month ago

    London, United Kingdom Page Personnel Secretarial & Business Support Full time

    As the Customer Service Agent in London, you will be the first point of contact for German retail companies and will answer enquiries in German over the phone and email. The products are made to order and bespoke so they involve facet finding and problem solving to pass the relevant information onto the order processing team. This role is a temp to perm and...

  • Customer Support Agent

    2 months ago

    London, United Kingdom Global Radio Services Full time

    Customer Support Agent **Reporting of the role** This role reports to Customer Support Manager **Overview of job**: A Hybrid working pattern 3 days office, 2 home, Monday to Friday (with very occasional weekends) located in our Holborn office working with the UK’s best loved Radio Brands including **Heart, Capital, Smooth, Classic FM** and more. Our...

  • Customer Support Agent

    2 weeks ago

    London, United Kingdom Illuvium Full time

    **Role Description**: We are looking to expand our Customer Support team with a Customer Support Agent to assist our customers with technical problems when using Illuvium DAO's products and services. Customer Support Agents are responsible for resolving customer queries, reporting issues back to the team, recommending solutions, and guiding users through...

  • Trainee Estate Agent

    2 months ago

    London, United Kingdom Dexters Estate Agent Group Full time

    Are you good with people, love building relationships and ambitious to grow your career? Do you want to earn fantastic money - if so **we are looking for you**!** You don't need to have property experience, just a bubbly personality, determination and passion to succeed and we can teach you to be the best! If this sounds like you, come and join our Sales...

  • Customer Support Agent

    1 month ago

    London, United Kingdom London Stansted Airport Full time

    **Date**:28 Mar 2024 **Location**: London Stansted Airport, GB **Company**:MAG **Customer Support Agent** - London Stansted Airport - Fixed term contract to May 2025, with the possibility of extension - 40 Hours per week (days - 07:00-19:00, nights - 19:00-07:00) - 4 on 4 off, 2 days followed by 2 nights - Salary - £25,253.30 rising to £27,962.61 after...

  • Trainee Estate Agent

    2 months ago

    London, United Kingdom Dexters Estate Agent Group Full time

    Are you good with people, love building relationships and ambitious to grow your career? Do you want to earn fantastic money - if so **we are looking for you**!** You don't need to have property experience, just a bubbly personality, determination and passion to succeed and we can teach you to be the best! If this sounds like you, come and join our Sales...

  • Remote Customer Support Agent

    3 months ago

    London, United Kingdom Infinite Impact Industries Full time

    We are thrilled to invite dynamic and service-oriented individuals to join our team as Remote Customer Support Agents. This fully remote role is a rare opportunity to connect with a varied customer base and play a vital role in our organization, all from the comfort of your own home. As a Remote Customer Support Agent, you will serve as the lifeline between...

  • Customer Support Agent

    2 weeks ago

    London, United Kingdom Bits Full time

    About Bits:Bits is a rapidly growing fintech startup based in London, committed to promoting financial inclusion and providing credit-building solutions to individuals who have been overlooked by traditional lenders. With our innovative approach, we have quickly gained traction and currently serve over 300,000 customers across the UK.We are currently hiring...

  • Customer Support Agent

    3 days ago

    London, United Kingdom Bits Full time

    Job Description About Bits: Bits is a rapidly growing fintech startup based in London, committed to promoting financial inclusion and providing credit-building solutions to individuals who have been overlooked by traditional lenders. With our innovative approach, we have quickly gained traction and currently serve over 300,000 customers across the UK. We...

  • Customer Support Agent

    2 weeks ago

    London, United Kingdom Bits Full time

    About Bits: Bits is a rapidly growing fintech startup based in London, committed to promoting financial inclusion and providing credit-building solutions to individuals who have been overlooked by traditional lenders. With our innovative approach, we have quickly gained traction and currently serve over 300,000 customers across the UK. We are currently...

  • Customer Support Agent

    2 weeks ago

    London, United Kingdom Bits Full time

    About Bits:Bits is a rapidly growing fintech startup based in London, committed to promoting financial inclusion and providing credit-building solutions to individuals who have been overlooked by traditional lenders. With our innovative approach, we have quickly gained traction and currently serve over 300,000 customers across the UK.We are currently hiring...

  • Customer Service Support Agent

    2 months ago

    London, United Kingdom Allied Gold Ltd Full time

    We are a family-run business producing jewellery for over 40 years with an extensive company portfolio, our specialty being wedding and engagement rings. We have built a reputation for reliability, craftsmanship, and innovation of which we are proud and continuously strive to be the leaders in innovation and design. We are recruiting for a Customer Service...

  • Customer Support Agent

    2 weeks ago

    London Area, United Kingdom Bits Full time

    About Bits:Bits is a rapidly growing fintech startup based in London, committed to promoting financial inclusion and providing credit-building solutions to individuals who have been overlooked by traditional lenders. With our innovative approach, we have quickly gained traction and currently serve over 300,000 customers across the UK.We are currently hiring...

  • Customer Service Agent

    1 month ago

    London, United Kingdom Australasian Recruitment Company Full time

    **CUSTOMER SERVICE AGENT** A rapidly growing tech start-up which is aiming to make it easy to reach and connect support professionals to help employees is looking for a Customer Service Agent to join the team on 3-month fixed-term contract! You will be instrumental in a growing organise, supporting and onboarding new suppliers being responsible for...

  • Part Time Customer Care Consultant

    2 months ago

    London, United Kingdom Dexters Estate Agent Group Full time

    **Are you looking for a head start in your career?** **We are looking for an enthusiastic person to join our Pimlico Academy as a Customer Care Consultant to help handle incoming calls from all types of clients. They will be dealing with sales, lettings, property management, 3rd party referrals and much more. With flexible hours and competitive pay, this...

  • Sales Assistant

    2 months ago

    London, United Kingdom Agent Provocateur Full time

    Founded in 1994 deep in London Soho’s underbelly, Agent Provocateur carved out a notorious anti-establishment narrative inspired by its punk roots and became renowned for not being afraid to shake things up. Today, Agent Provocateur is an iconic global brand, known for our provocative attitude, exceptional design, exquisite fabrics and our playfulness.Our...

  • Sales Assistant

    3 weeks ago

    London, United Kingdom Agent Provocateur Full time

    Founded in 1994 deep in London Soho’s underbelly, Agent Provocateur carved out a notorious anti-establishment narrative inspired by its punk roots and became renowned for not being afraid to shake things up. Today, Agent Provocateur is an iconic global brand, known for our provocative attitude, exceptional design, exquisite fabrics and our playfulness.Our...