Customer Support Agent

6 months ago


London, United Kingdom Trackershop Ltd Full time

Come join our vibrant team at Trackershop Limited, where we're pioneering vehicle security solutions for the UK's most luxurious and desirable vehicles.

Situated in our newly refurbished riverside office in Putney, London, we offer an exciting opportunity for an ambitious and motivated individual to progress their career in tech and customer support.

As the leading online retailer in our field, we pride ourselves on our cutting-edge products, exceptional customer service, and spearheading the changing landscape of the vehicle security industry.

We are seeking a technically proficient and customer-focused individual to join our team as a Technical Customer Support Agent. In this role, you will be responsible for providing technical and product assistance to customers, resolving issues and managing subscription retention.

With uncapped commission and a clear career trajectory into senior support and management roles, there's no limit to your potential growth with us.

If you're results-driven, proactive, and ready to make your mark, we want you as our Technical Customer Support Agent.

A competitive basic salary (negotiable based on experience) plus a generous commission structure awaits, regardless of your background.

**Responsibilities**:

- Troubleshoot and resolve technical issues related to our products and services.
- Diagnose and resolve problems with customer hardware and software configurations.
- Manage customer retention and subscription management, ensuring customers are satisfied and renew subscriptions.
- Assist with the installation and setup of tracking devices and related software.
- Package products for dispatch, ensuring accurate and secure packaging.
- Coordinate with logistics and warehouse teams to ensure timely dispatch of products.
- Document customer interactions and technical resolutions accurately in our CRM system.
- Collaborate with team members to optimise support processes and improve customer satisfaction.

**Requirements**:

- Previous experience in a technical support role is preferred.
- Strong technical skills and knowledge of computer hardware, software, and networks.
- Excellent communication skills, both verbal and written.
- Ability to effectively troubleshoot and diagnose technical issues.
- Proficiency in using CRM systems and other relevant software is advantageous.
- Willingness to occasionally assist with packaging and dispatch tasks.
- A positive attitude and a commitment to providing exceptional customer service.

**Benefits**:

- Competitive salary and opportunities for career advancement.
- Comprehensive training and ongoing support.
- Collaborative and dynamic work environment.
- Regular team events and incentives.
- Office-based role located in London.

Pay: £27,000.00-£30,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)
- tech support: 2 years (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Customer Support



  • London, United Kingdom Agent Provocateur Full time

    Job Description Agent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence. We are currently...


  • London, United Kingdom Agent Provocateur Full time

    Agent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.We are currently recruiting for...


  • london, United Kingdom Agent Provocateur Full time

    Agent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence. We are currently recruiting for...


  • London, Greater London, United Kingdom Agent Provocateur Full time

    We are seeking a confident and proactive Client Experience Agent to join our Head Office Customer Service Team at Agent Provocateur. As a key ambassador of our brand, you will deliver exceptional client service, support day-to-day operations, and provide informed responses to customer enquiries via telephone and email.Key Responsibilities:Deliver impeccable...

  • Estate Agent Trainee

    1 month ago


    London, Greater London, United Kingdom Dexters Estate Agent Group Full time

    We are seeking a talented and ambitious individual to join our Lettings Teams in London as a Trainee Estate Agent. As a key member of our team, you will be responsible for building relationships with customers and clients, registering applicants, and seeing deals through to completion.Our comprehensive training programme will equip you with the skills and...

  • Estate Agent Trainee

    1 month ago


    London, Greater London, United Kingdom Dexters Estate Agent Group Full time

    Trainee Estate Agent OpportunityWe are seeking a highly motivated and ambitious individual to join our Lettings Teams in London as a Trainee Estate Agent. As a Trainee Estate Agent, you will have the opportunity to develop your skills and knowledge in the property sales and lettings industry, working with a leading estate agent in London.Key...


  • London, Greater London, United Kingdom Dexters Estate Agent Group Full time

    Unlock Your Earning Potential as an Estate AgentAre you looking for a dynamic and rewarding career in the property industry? As an Estate Agent with Dexters Estate Agent Group, you'll have the opportunity to excel in a fast-paced environment with limitless earning potential.As a Trainee Estate Agent, your primary responsibilities will include registering...


  • London, Greater London, United Kingdom Dexters Estate Agent Group Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic individual to join our Lettings Team as a Trainee Estate Agent. In this role, you will work closely with experienced agents to register applicants, conduct viewings, and build relationships with customers and clients.With a generous reward package and uncapped commission structure, you will have...


  • London, Greater London, United Kingdom Dexters Estate Agent Group Full time

    We are seeking a skilled Estate Agent Support Officer to join our team at Dexters Estate Agent Group. This is a fantastic opportunity to support our busy offices with administration tasks.About the RoleProvide administrative assistance to the Director, Sales and Lettings Managers and their teamsUpdate and maintain company website, portals, newspapers,...

  • Trainee Estate Agent

    6 months ago


    London, United Kingdom Dexters Estate Agent Group Full time

    Are you good with people, love building relationships and ambitious to grow your career? Do you want to earn fantastic money - if so **we are looking for you**!** You don't need to have property experience, just a bubbly personality, determination and passion to succeed and we can teach you to be the best! If this sounds like you, come and join our Sales...

  • Customer Support Agent

    6 months ago


    London, United Kingdom Global Radio Services Full time

    Customer Support Agent **Reporting of the role** This role reports to Customer Support Manager **Overview of job**: A Hybrid working pattern 3 days office, 2 home, Monday to Friday (with very occasional weekends) located in our Holborn office working with the UK’s best loved Radio Brands including **Heart, Capital, Smooth, Classic FM** and more. Our...

  • Trainee Estate Agent

    6 months ago


    London, United Kingdom Dexters Estate Agent Group Full time

    Are you good with people, love building relationships and ambitious to grow your career? Do you want to earn fantastic money - if so **we are looking for you**!** You don't need to have property experience, just a bubbly personality, determination and passion to succeed and we can teach you to be the best! If this sounds like you, come and join our Sales...


  • London, United Kingdom Bits Full time

    About Bits:Bits is a rapidly growing fintech startup based in London, committed to promoting financial inclusion and providing credit-building solutions to individuals who have been overlooked by traditional lenders. With our innovative approach, we have quickly gained traction and currently serve over 300,000 customers across the UK.We are currently hiring...


  • London, Greater London, United Kingdom Palta Full time

    Palta, a leading tech platform, is seeking a diligent Customer Support Agent to join our team. We develop multiple mobile apps focused on health and well-being, serving over 60 million monthly active users.Main Duties:Monitor incoming messages via Email and Chat channels.Handle user feedback professionally and empathetically.Collaborate with other teams and...

  • Customer Service Agent

    6 months ago


    London, United Kingdom Australasian Recruitment Company Full time

    **CUSTOMER SERVICE AGENT** A rapidly growing tech start-up which is aiming to make it easy to reach and connect support professionals to help employees is looking for a Customer Service Agent to join the team on 3-month fixed-term contract! You will be instrumental in a growing organise, supporting and onboarding new suppliers being responsible for...


  • London, Greater London, United Kingdom Dexters Estate Agent Group Full time

    Trainee Estate Agent OpportunityWe are seeking a talented and ambitious individual to join our Lettings Team in London as a Trainee Estate Agent. As a Trainee Estate Agent, you will have the opportunity to develop your skills and knowledge in the property industry, working with a well-established and reputable estate agency.Key Responsibilities:Registering...


  • London, United Kingdom CV-Library Full time

    The Customer Service Agent is an essential role within a not-for-profit organisation, responsible for providing top-notch support and service to its customers via phone and email. The successful candidate will have a passion for delivering excellent customer service and a desire to make a positive impact on the lives of others. Client Details Our client is...


  • London, Greater London, United Kingdom Dexters Estate Agent Group Full time

    Are you ambitious and eager to grow your career in a dynamic industry? We are seeking a Trainee Estate Agent to join our Lettings Teams in London.As a Trainee Estate Agent, you will be responsible for:Registering applicantsCall outs and speaking to buyers, sellers, or tenants and landlordsViewingsBuilding relationships with customers and clientsUpdating...


  • London, United Kingdom Colbern Limited Full time

    181420-9627-23199 NCD Customer Services Agent Southwark Contract £14.93 per hour Our client is looking for an experienced Customer Services Agent. A knowledge and understanding of equality and diversity issues. Ability to listen and question to ascertain the needs of the customer Ability to maintain accurate and up to date customer and carer...

  • Customer Service Agent

    6 months ago


    London, United Kingdom Novax Recruitment Ltd Full time

    Customer Service Agent Islington £20 per hour Full Time Contract ( 3 months long) Novax Recruitment is actively seeking a Customer Service Agent in Islington. This is a contract without a scope for extension working full time hours. The job: - To process payment in and payments out of organisation; ensure that timescales and performance target are...