Customer Support Agent
6 months ago
Come join our vibrant team at Trackershop Limited, where we're pioneering vehicle security solutions for the UK's most luxurious and desirable vehicles.
Situated in our newly refurbished riverside office in Putney, London, we offer an exciting opportunity for an ambitious and motivated individual to progress their career in tech and customer support.
As the leading online retailer in our field, we pride ourselves on our cutting-edge products, exceptional customer service, and spearheading the changing landscape of the vehicle security industry.
We are seeking a technically proficient and customer-focused individual to join our team as a Technical Customer Support Agent. In this role, you will be responsible for providing technical and product assistance to customers, resolving issues and managing subscription retention.
With uncapped commission and a clear career trajectory into senior support and management roles, there's no limit to your potential growth with us.
If you're results-driven, proactive, and ready to make your mark, we want you as our Technical Customer Support Agent.
A competitive basic salary (negotiable based on experience) plus a generous commission structure awaits, regardless of your background.
**Responsibilities**:
- Troubleshoot and resolve technical issues related to our products and services.
- Diagnose and resolve problems with customer hardware and software configurations.
- Manage customer retention and subscription management, ensuring customers are satisfied and renew subscriptions.
- Assist with the installation and setup of tracking devices and related software.
- Package products for dispatch, ensuring accurate and secure packaging.
- Coordinate with logistics and warehouse teams to ensure timely dispatch of products.
- Document customer interactions and technical resolutions accurately in our CRM system.
- Collaborate with team members to optimise support processes and improve customer satisfaction.
**Requirements**:
- Previous experience in a technical support role is preferred.
- Strong technical skills and knowledge of computer hardware, software, and networks.
- Excellent communication skills, both verbal and written.
- Ability to effectively troubleshoot and diagnose technical issues.
- Proficiency in using CRM systems and other relevant software is advantageous.
- Willingness to occasionally assist with packaging and dispatch tasks.
- A positive attitude and a commitment to providing exceptional customer service.
**Benefits**:
- Competitive salary and opportunities for career advancement.
- Comprehensive training and ongoing support.
- Collaborative and dynamic work environment.
- Regular team events and incentives.
- Office-based role located in London.
Pay: £27,000.00-£30,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (preferred)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 2 years (preferred)
- tech support: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: Customer Support
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