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Customer Support Agent

1 month ago

London, Greater London, United Kingdom Palta Full time

Palta, a leading tech platform, is seeking a diligent Customer Support Agent to join our team. We develop multiple mobile apps focused on health and well-being, serving over 60 million monthly active users.

Main Duties:

  • Monitor incoming messages via Email and Chat channels.
  • Handle user feedback professionally and empathetically.
  • Collaborate with other teams and colleagues on resolving issues.
  • Turn potentially negative customer interactions into positive experiences.

Requirements:

  • Experience with Email and Chat channels.
  • Fluency in written English is essential.
  • Ability to handle routine tasks under stress and remain organized.
  • Self-motivated and able to thrive in a fast-paced, ever-changing environment.
  • Tech-savvy with attention to detail.
  • 1-3+ years of experience in Technical Support, Customer Support, or a similar role.

Perks and Benefits:

  • Competitive salary.
  • Fully remote position.
  • Premium SIMPLE subscription.
  • Emergency days.

Please note that your personal data will be stored for one year, as reasonably necessary to resolve any disputes within the hiring process, if any occur.