Customer Account Manager

1 week ago


Weymouth, United Kingdom Gold Group Ltd Full time

**POSITION: CUSTOMER ACCOUNT MANAGER**
**LOCATION: WEYMOUTH**
**REPORTING TO: MANAGER OF PROGRAMMES**
**KEY RESPONSIBILITIES**:

- Day to day customer order book management
- Responsible for carrying out customer order book reviews both internally and externally with customer contacts
- Understanding customer data relevant to PCB manufacture and registering the data in line with business process
- Identifying profitable opportunities to grow revenue within allocated customer base
- Logging customers' requests for quotations, analysing the accuracy of RFQ's before submitting to the customer and obtaining authorisation to submit in line with the business's delegation of authority
- Key input into the sales, planning and "front end" processes of the business
- Developing and maintaining an excellent understanding of key customers to ensure their needs are being met
- Preparation of monthly reports and forecasting data
- Use of CRM tool
- Working alongside the Senior Commercial Officer to assess the risk to the business of any new commercial opportunities
- Carrying out contract reviews
- Act as the voice of the customer to internal stakeholders to ensure that customer needs are met and that customer requirements are fully communicated throughout the business
- Ensuring that all commercial activities meet or improve on budget, cost, volume and efficiency targets (KPIs) in line with business objectives
- Undertaking any other duties which may be requested by the Manager of Programmes

**Skills and Qualifications Required**:

- Experience within a technical or business field
- Previous experience of managing complex customer accounts
- Data-driven, analytical & process mindset with significant attention to detail
- Demonstrable customer facing experience and strong inter personal skills
- Strong cross-functional collaboration capabilities / indirect leadership
- Flexibility to assume workloads which necessitate adjustment of priorities
- A high level of initiative

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.


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