Data Support Administrator

2 weeks ago


Northampton, United Kingdom ACS Recruitment Solutions Ltd Full time

**Data Support Administrator - 9 Months Fixed Term Contract**

**Remote**

**£20,700 per annum**

Our well-established national client are currently seeking a Data Support Administrator to join their team on a remote basis.

Working in a varied fast paced environment with our Customer Experience Team to promote a culture of customer satisfaction by delivering timely and accurate service, this is a fantastic opportunity for anyone with experience in customer focused and administrationroles.

**Key Duties**:

- Take ownership and work to the highest levels of accuracy and attention to detail to ensure the safe processing of sensitive data, understanding each of our customer’s needs
- Trained and provided with the tools and technology to carry out the role supporting the Customer Experience Team by working on a variety of tasks throughout the working day
- Creating and updating client forms within the appropriate systems
- Assist with transfer of data to new systems as and when required
- Assist Managers with the Exit process ensuring all steps required are completed throughout the exit process, working with the Transfer of Records Team as required
- With training, and by supporting Customer Care on a regular basis, become a Customer Care expert
- Understanding the processes and appropriate contacts for each case type
- Managing Report Amendments, Report Queries etc
- Ensuring accurate and timely responses to all cases

**Required Skills and Qualifications**:

- Manage confidential data in line with the UK GDPR
- Impeccable attention to detail
- Technical aptitude
- Knowledge of Microsoft packages and internal systems
- Customer/client focused person
- Strategic thinker, process and data driven
- Confident working autonomously or with a team
- Ability to communicate effectively - verbally, in print and on the phone
- Flexible in a fast paced and changing environment

**The Offering**:

- £20,700 per annum
- Extensive company benefits package
- Friendly working environment

**Working Hours**:
Monday-Friday - 37.5 hours per week


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