Data Administrator

2 months ago

Northampton, United Kingdom ACS Recruitment Solutions Ltd Full time

Data Administrator - Remote

Monday - Friday - 39 hours

£19,585

About the Job/Client:
Our well established, national client are currently seeking a Data Administrator to join their team on a permanent basis working from home. This is a fantastic opportunity is for anyone with a background in Customer Service and Administration.

The perfect individual will provide a proactive service to the businesses large client base within the Employee Health and Wellbeing sector. You will be predominately focused on processing results following Alcohol and Drug testing carried out Nationwide.You will efficiently process all work arrangements always ensuring accuracy whilst building key relationships with field resources, clients and internal departments such as Bookings and Finance.

**Duties**:

- Provide reports to our clients on a regular basis to detail work completed
- Provide a professional, accurate and timely service to clients at all times
- Accurately log paperwork, carrying out ongoing checks of the accuracy and highlighting any issues with the relevant person
- Liaise with field resources regarding scheduled work carried out and results processing
- Process laboratory results on a daily basis and liaise with the laboratory team
- Work as a team towards the Departments KPI’s and targets
- Process invoice and expenses claims working to monthly deadlines
- Able to support with bookings as required including call outs
- Deal with booking reconciliation on the CRM system
- Produce internal reports such as the weekly sales figures
- Support with the investigation of complaints
- Carry out the random selection process on a rolling monthly basis, passing to the Collection Coordinators to make the booking arrangement
- Using Sage CRM and Sage 200 to record efficient information of scheduled work
- Assist with end of month data reports for clients for the business
- Uploading results to external databases in accordance with their guidelines
- Accurately file paperwork and ensure scanning and auditing is maintained
- Provide reports to our clients to detail work completed where required
- Support the Finance Department with invoicing queries and deadlines.
- Support the Alcohol & Drugs Operations Manager with additional tasks where required.
- Comply with the businesses policies and procedures
- Participate in the business appraisal and development scheme

Requirements for the role:

- Previous customer service skills and experience.
- Proficient in handling inbound and outbound calls, listening to customers’ needs and requests providing helpful solutions to their problems.
- Proficient use of Microsoft Office and IT Solution
- Diary management experience

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